Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rouguiatou DIALLO

Gwynn Oak,MD

Summary

With a few years of experience in customer order processing, logistics coordination, and billing follow-up. Detail-oriented, organized, and customer-focused, I have a strong command of the entire sales cycle—from order entry to delivery and dispute resolution. Proven ability to work collaboratively with sales, logistics, and accounting teams to ensure customer satisfaction and on-time performance.

Overview

4
4
years of professional experience

Work History

Sales Assistant

Torraspapel, France
Paris
10.2022 - 09.2024
  • Receiving and handling customer phone calls and/or emails
  • Drafting and sending quotes, delivery notes, and pickup notifications
  • Entering customer orders and sending order acknowledgments
  • Invoicing, payment processing, and customer follow-ups
  • Working closely with the sales team, accounting, logistics, and transport providers
  • Updating the customer database
  • Scheduling appointments for sales representatives and/or sales managers
  • Updating customer files and sales statistics
  • Preparing sales meetings and contributing to agenda planning
  • After-sales service management (returns and product take-backs, redelivery of missing items).

Order Management & Supply Coordinator

Videlio, France
Paris
03.2022 - 09.2022
  • Administrative management and order tracking in the IT system
  • Planning and managing equipment supply in coordination with the technical team
  • Supplier follow-ups and updating supply tracking tools
  • Billing and invoicing
  • Customer communication regarding deliveries
  • Constant contact with suppliers, production resource managers, and deployment team
  • Handling disputes in collaboration with relevant departments

Order Management Coordinator

EMDE, France
Lille
09.2021 - 11.2021
  • Creating and managing customer accounts / entering and processing customer orders
  • Managing key account files (Leroy Merlin, Castorama, etc.) and independent clients
  • Creating sales documents (quotes, purchase orders, delivery slips, invoices, credit notes)
  • Managing export orders (Belgian and German clients)
  • Responding to clients’ and reps’ inquiries (product/service info, order conditions, deliveries, etc.)
  • After-sales service (SAV) and inventory management

Order Management Internship

EMDE, France
Lille
03.2021 - 08.2021
  • Processing web orders (Amazon, La Redoute, etc.) and independent clients
  • Managing B2B orders (Castorama, Leroy Merlin, Brico Plan-It, etc.)
  • Order tracking, client communications (calls, emails, etc.)
  • After-sales service and stock management

Sales Advisor

Auchan Retail, France
Lille
12.2020 - 12.2020
  • Customer service, advising and selling, shelf restocking

Sales Assistant

Castorama, France
Lille
07.2020 - 08.2020
  • Customer portfolio management
  • Client and supplier follow-ups
  • Stock and drive order management, order tracking, delivery scheduling

Education

Master's Degree in Commerce And Distribution

IAE-Lille University School of Management
Lille, France
09-2021

Bachelor’s in Economics And Management

Université Du Littoral Côte D’Opale
Boulogne-sur-Mer, France
06-2018

Skills

  • Customer service
  • Organized
  • Order processing
  • Adaptability
  • Invoicing
  • Supplier communication

Languages

English
Limited
French
Native/ Bilingual

Timeline

Sales Assistant

Torraspapel, France
10.2022 - 09.2024

Order Management & Supply Coordinator

Videlio, France
03.2022 - 09.2022

Order Management Coordinator

EMDE, France
09.2021 - 11.2021

Order Management Internship

EMDE, France
03.2021 - 08.2021

Sales Advisor

Auchan Retail, France
12.2020 - 12.2020

Sales Assistant

Castorama, France
07.2020 - 08.2020

Master's Degree in Commerce And Distribution

IAE-Lille University School of Management

Bachelor’s in Economics And Management

Université Du Littoral Côte D’Opale

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Rouguiatou DIALLO