Summary
Overview
Work History
Education
Skills
Timeline
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Roukaya Jomaa

Dearborn,MI

Summary

I am a dedicated and relationship-driven healthcare professional with a Bachelor of Science in Healthcare Administration and hands-on experience in dental practice management, partner communication, and patient engagement. Skilled in team leadership, operational efficiency, and process improvement, with a strong background in billing, coding, and revenue cycle management. Bilingual in English and Arabic and currently pursuing an MBA with a focus on healthcare systems and business operations. Known for building trust with diverse stakeholders, driving alignment on goals, and contributing to organizational growth through strategic partnerships and data-informed decision-making.

Overview

4
4
years of professional experience

Work History

Medical Coding & Billing Assistant (Independent Coursework + Practical Experience)

Dearborn, MI
01.2022 - Current
  • Reviewed, analyzed, and coded diagnostic and procedural information from patient medical records for billing purposes using established coding principles and guidelines.
  • Accurately abstracted information to support patient databases for research, care evaluation, and administrative decision-making.
  • Promoted provider/patient continuity, database accuracy, and compliance with coding and reimbursement policies.
  • Familiar with ICD-10, CPT/HCPCS, and insurance claim requirements.

Office Manager

Children's Dental Care
Dearborn, MI
08.2022 - 01.2025
  • Progressed from Dental Receptionist to Office Manager through dedication and performance.
  • Oversaw daily operations, including scheduling, staff coordination, and patient relations.
  • Provided leadership and mentorship to a diverse team, fostering a positive and productive workplace.
  • Sent authorizations and pre-treatment estimates to insurance providers, ensuring accurate billing and approvals.
  • Handled billing processes, including posting checks and managing patient accounts, ensuring financial accuracy and timely reconciliations.
  • Coordinated staff training and development programs, enhancing team skillsets and knowledge.

Nursing Assistant

Corewell Health
Dearborn, MI
08.2023 - 01.2024
  • Delivered compassionate care to patients, assisting with daily living activities such as bathing, feeding, and mobility support.
  • Monitored and recorded patient health conditions, communicating changes to the healthcare team.
  • Supported patients in maintaining hygiene and comfort, fostering dignity and respect in care.
  • Maintained accurate and confidential patient records, ensuring compliance with healthcare standards.

General Anesthesia Coordinator

Pediatric Anesthesia Associates
Dearborn, MI
05.2021 - 08.2022
  • Collaborated with anesthesiologists and medical teams to coordinate patient care for anesthesia procedures.
  • Managed scheduling and pre-procedure communications, ensuring seamless patient flow.
  • Sent authorizations and pre-treatment estimates to insurance providers, ensuring timely approvals and financial clarity for patients.
  • Provided detailed patient instructions and addressed concerns to enhance satisfaction and preparedness.

Education

Bachelor of Science - Healthcare Administration

Western Governors University
Salt Lake City, UT
12.2024

Master of Business Administration (MBA) -

Western Governors University
Salt Lake City, UT

Skills

  • Microsoft Office Suite
  • Leadership & Team Management
  • Revenue Cycle Knowledge
  • Billing & Coding (ICD-10, CPT, HCPCS)
  • CPR Certified
  • Strategic Partner Engagement
  • Customer Success & Account Management
  • CRM & Data Reporting
  • Cross-functional Collaboration
  • Training & Onboarding
  • Goal Alignment & Progress Tracking
  • Healthcare Operations
  • Bilingual: English & Arabic
  • Adaptability & Problem Solving

Timeline

Nursing Assistant

Corewell Health
08.2023 - 01.2024

Office Manager

Children's Dental Care
08.2022 - 01.2025

Medical Coding & Billing Assistant (Independent Coursework + Practical Experience)

01.2022 - Current

General Anesthesia Coordinator

Pediatric Anesthesia Associates
05.2021 - 08.2022

Bachelor of Science - Healthcare Administration

Western Governors University

Master of Business Administration (MBA) -

Western Governors University

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