Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Roukiya Haid

Champlin,MN

Summary

Skilled EKG Technician offering an enthusiastic attitude and experience in healthcare. Performed prescribed radiologic and diagnostic procedures requiring specialized knowledge to support service delivery. Precise execution and interpretation utilizing advanced machinery. Knowledgeable and meticulous healthcare team member with proven history of success in performing tests and supporting procedures to assisting with diagnosis and treatment of different cardiovascular concerns. Positive and upbeat communicator with observant nature.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Mental Health Practitioner

Aurora Behavioral Health
Brooklyn Park, MN
04.2022 - Current
  • Developed and implemented individualized treatment plans for clients with mental health issues.
  • Provided counseling to individuals and couples, in order to address a variety of mental health concerns.
  • Monitored client progress and adjusted treatments as needed for optimal outcomes.
  • Participated in multidisciplinary team meetings to coordinate care and ensure continuity of services.
  • Advised family members on how to best support their loved ones with mental health issues.
  • Created educational materials about mental health topics for use in group settings or individual sessions.
  • Facilitated psycho-educational classes designed to help clients manage symptoms associated with various disorders.
  • Encouraged clients to take an active role in their own recovery by setting personal goals and objectives related to their diagnosis.
  • Maintained detailed records of client interactions including assessment results, treatment plans and progress notes.
  • Educated clients on the benefits of lifestyle changes such as proper nutrition, exercise and stress management techniques.
  • Actively participated in continuing education activities to remain current on evidence-based practices.
  • Supported families dealing with trauma due to natural disasters or traumatic events.
  • Assisted individuals transitioning from institutional settings back into the community.
  • Created client treatment plans based on assessments and goals.
  • Referred clients to external resources for additional support.
  • Gauged and documented patient responses to interventions and treatments.
  • Gauged and documented effectiveness of interventions and treatments.
  • Assisted clients in overcoming dependencies, adjusting to change and removing bad habits.
  • Developed treatment plans based on client mental and physical conditions.
  • Collected client information through interviews, observations and tests.
  • Encouraged clients to express feelings and discuss happenings in life to help develop insight into themselves or relationships.
  • Maintained confidentiality of records relating to clients' treatment.
  • Guided clients in developing skills or strategies for dealing with problems.
  • Assisted individuals with stress management, self-esteem and issues associated with emotional and mental health.
  • Modified treatment activities or approaches as needed to comply with changes in clients' status.

Quality Assurance Analyst

Nvent
Anoka, MN
01.2022 - 12.2022
  • Conducted detailed analysis of business requirements and developed test plans to ensure quality assurance.
  • Developed, documented, and executed manual tests for web-based applications.
  • Performed functional, system integration, regression, user acceptance testing.
  • Identified and tracked software defects using bug tracking systems.
  • Provided feedback on usability and suggest improvements to the product design teams.
  • Reported issues in a timely manner with accurate descriptions and steps to reproduce them.
  • Collaborated with developers to diagnose problems and devise solutions.
  • Created comprehensive test cases based on technical specifications or customer requests.
  • Assisted other members of the QA team in identifying areas for improvement in processes and procedures.
  • Reviewed software release notes prior to production deployment to verify accuracy of changes implemented.
  • Monitored production environment performance metrics for anomalies that could indicate quality issues.
  • Maintained up-to-date knowledge of industry standards related to software testing best practices.
  • Documented all phases of test execution including results analysis and defect resolution.
  • Analyzed existing application functionality against customer requirements ensuring compliance.
  • Worked closely with developers during sprints providing feedback on user stories created.
  • Participated in daily scrum meetings providing status updates on projects assigned.

Quality Control Inspector

Material in Motion
Fairburn, GA
06.2019 - 12.2021
  • Work with a team to assemble multimillion dollar products and wireless communication components.
  • Rotate through tasks for specific production processes.
  • Conduct quality inspections on products and parts.
  • Prepare finished products for global distribution.
  • Monitor and login data for calculating daily quotas.
  • Maintain a clean and orderly work area.
  • Followed outlined specifications to implement effective assembly plans.
  • Closely inspected parts for cleanliness and freedom from contaminants.
  • Received and processed both written and verbal instructions, prints and work orders.
  • Maintained counts and lifts, shifts and stocks materials and parts.
  • Sampled and tested final products to check conformance with production tolerances.
  • Prevented equipment jams or wasted materials by setting and verifying accurate parts clearances.
  • Planned and paced work efficiently in order to meet daily, weekly, project or production goals.
  • Verified part Numbers and placed parts in appropriate shipping containers.

Lead Receptionist

DIESEL BARBERSHOP
Sandy Springs, GA
02.2019 - 06.2019
  • Providing the very best customer service.
  • Developing and maintaining a happy, cohesive, unified team of professional barber and stylists.
  • Continually striving to better our results and ourselves.
  • A rapid and sustainable growth of our business and the Diesel Barbershop brand.
  • Answering the phone and scheduling appointments for all stylists/barbers.
  • They must welcome guests upon entering the salon.
  • Being able to answer questions about salon services and products is also an important aspect of the position.
  • Handling money and being able to operate a cash register is often required.
  • Calling to confirm appointments and folding towels when needed.
  • Ability to perform other administrative duties.
  • Portray a warm and welcoming persona on the phone as well as when clients are in for their appointments.
  • Answer phone calls and book appointments upon request.
  • Wash and fold towels.
  • Maintain the store's cleanliness.
  • Handle cash drawer.
  • Open/close register daily.
  • Take before and after photos of clients for promotion reasons.
  • Upload content with proper creative caption daily.

Assistant Manager

BEAUTY MASTER
Camp Creek, GA
10.2017 - 02.2018
  • Assist the Retail Store Manager in planning and implementing strategies to attract customers.
  • Coordinate daily customer service operations (e.g.
  • Sales processes, orders and payments).
  • Track the progress of weekly, monthly, quarterly and annual objectives.
  • Monitor and maintain store inventory.
  • Evaluate employee performance and identify hiring and training needs.
  • Supervise and motivate staff to perform their best.
  • Coach and support new and existing Sales Associates.
  • Monitor retail operating costs, budgets and resources.
  • Suggest sales training programs and techniques.
  • Communicate with clients and evaluate their needs.
  • Analyze consumer behavior and adjust product positioning.
  • Handle complaints from customers.
  • Research emerging products and use information to update the store's merchandise.
  • Create reports, analyze and interpret retail data, like revenues, expenses and competition.
  • Conduct regular audits to ensure the store is functionable and presentable.
  • Make sure all employees adhere to company's policies and guidelines.
  • Act as our store's representative and set an example for our staff.
  • Focusing on loss prevention.

Package Handler

FEDEX GROUND SHIPPING
Maple Grove, MN
08.2015 - 11.2016
  • Worked collaboratively in a team setting in a fast paced environment to move approximately 25,000 packages daily.
  • Unloaded trucks at dock, efficiently moving packages through sorting process.
  • Loaded sorted packages for distribution to final destination.
  • Identified damaged packages, removing from system for repackaging and coding.

Student Worker- Library Receptionist

NORTH HENNEPIN COMMUNITY COLLEGE
Brooklyn Park, MN
01.2015 - 10.2015
  • Welcomed students to the Counseling and Career Center, offering reassurance to alleviate potential anxiety.
  • Scheduled student appointments with the counselor, career director, code of conduct director and dean of students, maintaining confidentiality at all times.
  • Assisted students in navigating resources and registering for various workshops, including resume writing, career exploration and job search.
  • Guided employers hiring on campus to recruiting table and assisted employers with requests to help make visits successful.
  • Assisted patrons with locating books on shelves.
  • Process new materials including books, audio visuals as well as computer software.
  • Perform clerical activities such as answering phones, sorting mail, filing, typing, word processing and photocopying.
  • Accurately followed Dewey Decimal System to manage classification of books.
  • Organized books and publications, displaying current editions and archiving outdated journals.

Cashier/Salesfloor

SUPER TARGET
Champlin, MN
05.2013 - 07.2015
  • Friendly and courteous with over 4 years experience keeping guests satisfied and ensuring they have a positive experience.
  • Extremely dedicated to being successful at any task.
  • Responsible for providing fast, fun, friendly service.
  • Maintain a clean, great-looking store.
  • Training new team members.
  • Deliver accurate product placement, pricing, and labels.
  • Cross trained in many different work centers.
  • Top performer for 3 months.
  • Provided great customer service and answered any questions they had.
  • Use sales tactics to reach a goal of selling red cards.
  • Stocked food and accessories.
  • Carefully handled transactions.
  • Trained new employees on the cash register.
  • Provided great customer service.

Education

Certified EKG Monitor Technician - EKG Technician

Clinical Skills Training Center
College Park, GA
1 2020

Liberal Arts, Physical Geology, Meteorology, Human Biology, Anthropology

NORTH HENNEPIN COMMUNITY COLLEGE

Skills

  • Proven leadership skills
  • Trustworthy with strong work ethic
  • Familiar with Word, Excel, Google Docs; basic computer networking
  • Competent working with diverse populations
  • Proficient in Arabic and Somali
  • Excellent in critical thinking
  • Naturally meticulous mindset
  • Proven skills as a professional receptionist
  • Interpersonal Communications
  • Self motivated
  • Great multitasker
  • Detail oriented
  • Problem solver
  • Administrative duties, Director, Answering phones
  • Scheduling appointments, Sorting mail, Phone
  • Arabic, Materials, Typing
  • Audio, Excel, Word processing
  • Basic, Money, Workshops
  • Book, Word
  • Budgets, Policies
  • Handle cash, Positioning
  • Cash register, Pricing
  • Clerical, Problem solver
  • Coach, Processes
  • Interpersonal Communications, Coding
  • Computer networking, Progress
  • Content, Promotion
  • Counselor, Publications
  • Counseling, Quality
  • Critical thinking, Receptionist
  • Clients, Recruiting
  • Customer service, Research
  • Detail oriented, Retail
  • Fast, Selling
  • Filing, Sales
  • Hiring, Sales training
  • Inventory, Self motivated
  • Leadership skills, Sorting
  • Loss prevention, Store Manager
  • Expert in mechanical assembly
  • Fusing, cutting and measuring tools experience
  • Regulatory Compliance
  • 12-lead EKG monitoring
  • Knowledge of EKG rhythm interpretation
  • Performing EKGs
  • Issuing bulletins
  • Calculating ROI
  • Performing room inspections
  • Product manufacturing
  • Intake assessments
  • Front desk management
  • Leadership communications
  • Troubleshooting technical issues
  • Intelligence analysis
  • Infrastructure designing
  • Overseeing budgets
  • Patient-focused quality service
  • Verifying documentation
  • Running reports
  • Confidential records
  • Microsoft expertise
  • Behavioral assessment
  • Client goal planning
  • Mental health assessments
  • Documenting progress
  • Stress management techniques
  • Cognitive behavioral therapy
  • Developing relationships
  • Anger management techniques
  • Treatment Planning
  • Building rapport
  • Teamwork and Collaboration
  • Problem-solving abilities
  • Adaptability and Flexibility

Certification

  • EKG
  • Phlebotomy

Languages

English
Full Professional
Somali
Native/ Bilingual
Arabic
Native/ Bilingual
French
Elementary

Timeline

Mental Health Practitioner

Aurora Behavioral Health
04.2022 - Current

Quality Assurance Analyst

Nvent
01.2022 - 12.2022

Quality Control Inspector

Material in Motion
06.2019 - 12.2021

Lead Receptionist

DIESEL BARBERSHOP
02.2019 - 06.2019

Assistant Manager

BEAUTY MASTER
10.2017 - 02.2018

Package Handler

FEDEX GROUND SHIPPING
08.2015 - 11.2016

Student Worker- Library Receptionist

NORTH HENNEPIN COMMUNITY COLLEGE
01.2015 - 10.2015

Cashier/Salesfloor

SUPER TARGET
05.2013 - 07.2015

Certified EKG Monitor Technician - EKG Technician

Clinical Skills Training Center

Liberal Arts, Physical Geology, Meteorology, Human Biology, Anthropology

NORTH HENNEPIN COMMUNITY COLLEGE

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Roukiya Haid