Rourke Ferguson
Pawtucket,RI
Summary
Aspiring IT Professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of a diverse amount of hardware and software, and training in change management as well as troubleshooting. Motivated to learn, grow and excel in the IT industry.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Route Service Representative
Final Gift
Cranston, RI
12.2020 - Current
- Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
- Immediately addressed problems with customers to promote speedy resolution.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Handled delivery and pickup for 100 different accounts every week.
Fiber Splicer
Core Fiber Solutions, LLC.
Berlin, CT
01.2019 - 12.2020
- Tested fiber optic cables and documented results.
- Spliced, bonded, ground and terminated cables.
- Built splice cases to enclose exposed transmission lines.
- Performed repairs on severed fiber cables to restore to complete functionality.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Responded to service requests during and after business hours.
- Responded to 3 major outages totaling 70+ hours of work.
Cryptologic Technician (Technical)
U.S. Navy Active Duty
Pensacola, FL
04.2017 - 06.2019
- Maintained strict confidentiality of information.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
- Trained in conflict resolution among subordinates, equals and superiors.
Education
No Degree - Information Technology
MyComputerCareer.com
Raleigh, NCSkills
- Hardware and Software Repair
- Active Listening
- Issue and Resolution Tracking
- Resolving Problems and Incidents
- Customer Service Support
- Collaborative Team Player
Accomplishments
- Eagle Scout member of the BSA
Certification
- COMPTIA 1002 certified
- Currently have 1001 exam scheduled
Timeline
Route Service Representative
Final Gift
12.2020 - Current
Fiber Splicer
Core Fiber Solutions, LLC.
01.2019 - 12.2020
Cryptologic Technician (Technical)
U.S. Navy Active Duty
04.2017 - 06.2019
No Degree - Information Technology
MyComputerCareer.com
Similar Profiles
Logan KomanetskyLogan Komanetsky
Operations at Final GiftOperations at Final Gift
Kristin TheriaultKristin Theriault
Operations Assistant at Final Gift, LLCOperations Assistant at Final Gift, LLC
Thomas CarneyThomas Carney
Care Center Manager at Final Gift Pet MemorialCare Center Manager at Final Gift Pet Memorial