Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rovelyn Johnson

Fort Walton Beach,FL

Summary

Energetic successful at motivating and building positive team dynamics to accomplish aggressive goals.

Dependable and knowledgeable about documentation, reporting and training.

Hardworking and reliable with strong ability, highly organized, proactive and punctual with team-oriented mentality. Devoted to giving every customer a positive and memorable experience.

Overview

12
12
years of professional experience

Work History

Assistant Supervisor

Sunshine Linen Services
Fort Walton Beach, FL
06.2018 - Current
  • Supervise laundry staff and manage daily operations.
  • Attention to detail and ability to maintain high standards of cleanliness and quality.
  • Filed paperwork and submitted reports to upper management.
  • Ensure all laundry services are carried out to the highest standards.
  • Delegated daily tasks to team members to optimize group productivity.
  • Strong knowledge of laundry equipment and chemicals.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Trained new staff members on company policies, procedures and job expectations.

Customer Service Cashier

Dillard's
Mary Esther, FL
09.2019 - 02.2023
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Provided excellent customer service by helping customers locate items they were searching for.
  • Making outgoing phone calls and answered incoming calls from customers regarding product availability or store locations.
  • Balanced cash drawers at the end of each shift.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Front Desk Receptionist

Ramada
Oklahoma City, OK
01.2012 - 09.2013
  • Greeted customers warmly and made them feel welcome.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Explained policies and procedures to visitors.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.

Sales Clerk

Michael Kors
Oklahoma City, OK
10.2012 - 09.2013
  • Greeted customers and responded to inquiries in a professional manner.
  • Responded to customer questions about products and services.
  • Stocked shelves with merchandise ensuring adequate inventory levels were maintained.
  • Handled money, checks, credit cards, gift cards, returns and other forms of payments in accordance with established procedures.
  • Balanced cash drawer at the end of each shift using appropriate methods of verification such as counting money or comparing receipts against daily totals.
  • Provided excellent customer service by assisting customers with product selection, answers to questions, and handling complaints or issues.
  • Scanned merchandise barcodes and bagged items using appropriate strategies for each type.
  • Put new merchandise on shelves and racks in attractive arrangements.

Education

Certification - Medical Terminology

Moore Norman Technology Center - South Penn
Oklahoma City, OK
02-2011

Some College (No Degree) - Computer Science

Holy Name University
Tagbilaran Bohol Philippines

Skills

  • Time management
  • Leadership
  • Communication
  • Problem solving
  • Task Delegation

Timeline

Customer Service Cashier

Dillard's
09.2019 - 02.2023

Assistant Supervisor

Sunshine Linen Services
06.2018 - Current

Sales Clerk

Michael Kors
10.2012 - 09.2013

Front Desk Receptionist

Ramada
01.2012 - 09.2013

Certification - Medical Terminology

Moore Norman Technology Center - South Penn

Some College (No Degree) - Computer Science

Holy Name University

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Rovelyn Johnson