Rovena Llapri
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Doubletree By Hilton Hotel. Proven ability to enhance guest satisfaction through personalized service and effective complaint resolution. Expertise in cash handling and food delivery, consistently fostering warm relationships with customers to drive repeat business.
Overview
10
10
years of professional experience
Work History
Server
Evelyn's
09.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Doubletree By Hilton Hotel
05.2015 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Outlet Supervisor
Sheraton Music City
08.2021 - 08.2023
- Improved customer satisfaction by addressing and resolving complaints promptly and professionally.
- Answered questions about store policies and addressed customer concerns.
- Supervised and effectively trained 20 employees to decrease process lags and boost productivity.
- Promoted business strategy by implementing improvements based on guest feedback.
- Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends.
- Addressed and resolved strategy issues to support sales management and guide business direction.
Education
CPA
Nashville, TN12-2008
College For Secretary
Albania05-2000
High School
Albania05-1996
Languages
Albanian
English
Timeline
Server
Evelyn's
09.2023 - Current
Outlet Supervisor
Sheraton Music City
08.2021 - 08.2023
Server
Doubletree By Hilton Hotel
05.2015 - Current
CPA
College For Secretary
High School
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