Roverssi Sanz
Atlantic City,NJ
Summary
Dedicated bilingual Experienced Housekeeping Coordinator with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Housekeeping Operational Coordinator
Hard Rock Hotel Casino
06.2018 - Current
- Generate various operational reports for the coordination of the Housekeeping department.
- Handle telephone calls and ensures all messages, information and requests are logged, communicated promptly and accurately to provide prompt delivery of excellent service for both internal and external guests.
- Process requests and delegates work assignments in a timely manner while adhering to Hospitality brand standards.
- Responsible for communicating all operational concerns to the leadership team and proactively addressing any day-to-day operational concerns.
- Respond to customer complaints and special requests
- Assist Housekeeping Supervisors in taking a lead role in the coordination of all Housekeeping employees and activities including office opening and closing, daily room assignments, inspection of rooms, and other special tasks.
Restaurant Busser
Golden Nugget Hotel & Casino
07.2017 - 10.2018
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Provided respectful and courteous bussing services while operating within active dining rooms.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
Housekeeping Coordinator
Trump Taj Mahal Casino Hotel
10.2015 - 10.2016
- Handle all calls for the department and ensures all messages, information and requests are communicated promptly and accurately.
- Worked with front desk to respond promptly to all guest requests.
- Generate various operational reports for the coordination of the Housekeeping department.
- Assists with other responsibilities and duties in the absence of a team members or other tasks assigned by the manager.
Education
No Degree -
Atlantic Cape Community College Atlantic City
Atlantic City Skills
- Operational Efficiency
- Multi-Line Telephone Systems
- Department Coordination
- Customer Service
- Daily Progress Reports
- Housekeeping Support
- Database Updating
Timeline
Housekeeping Operational Coordinator
Hard Rock Hotel Casino
06.2018 - Current
Restaurant Busser
Golden Nugget Hotel & Casino
07.2017 - 10.2018
Housekeeping Coordinator
Trump Taj Mahal Casino Hotel
10.2015 - 10.2016
No Degree -
Atlantic Cape Community College Atlantic City
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