Takia Watson

Driving Results/Sales:

• Lead ongoing in-person and virtual store visits within an assigned market.
• Regularly review market/store financial reporting and initiate plans and actions to drive future results.
• Champion effective execution of standard operational procedures, programs, and initiatives.
• Demonstrate a strong understanding of store presentation standards; lead and coach teams to consistently deliver best-in-class merchandising execution.
• Contribute to regularly scheduled assortment/product planning meetings with store leaders and One Team Center partners.
• Collaborate with store leaders to ensure store schedules support customer service standards and maximize selling opportunities; ensure compliance with labor hour budgets.
• Responsible for meeting annual shrink budget.

Talent Management:

• Active recruitment, training, coaching, and talent development.
• Exemplifies market-wide culture of continuous performance feedback and effective, periodic performance evaluations.
• Develop cross-functional teams of engaged team members to execute standards and drive business results.
• Cultivate and maintains a culture of accountability.

Campus Relations: Establish and foster strong relationships with the campus communities, campus administration, athletics departments, faculty, and staff.

Customer Service: Is passionate about Customer Service and leads teams to provide a fun, best-in-class experience for all customers, including:

• Coach store leaders and teams in effective customer service behaviors; follow up consistently to recognize performance.
• Ensure store scheduling is optimized to provide exceptional customer service.

• Managed inventory control, cash control and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
• Approved regular payroll submissions for employees.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Improved customer satisfaction through staff training in customer service and product knowledge.

• Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Up-sold and cross-sold products effectively, driving sales and increasing revenue.
• Attended weekly meetings with the team to discuss and optimize strategies.

• Scheduled office meetings and client appointments for staff teams.
• Executed record filing system to improve document organization and management.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.