Rovia Sapp
465 O'day ST. S, Maplewood,MN
Summary
Dynamic professional with extensive experience, excelling in employee training and performance evaluation. Proven ability to enhance interdepartmental communication and resolve conflicts effectively. Skilled in scheduling management and process improvement, consistently fostering a collaborative environment that drives operational success. Committed to delivering exceptional customer service and team building. Resourceful coordinator possessing outstanding prioritization, multitasking and planning abilities to juggle responsibilities. Systematic and methodical professional offering several years of hands-on experience handling various administrative duties and tasks in office setting. Commended and recognized for meticulous file management abilities.
Overview
25
25
years of professional experience
Work History
Assistant Garage Coordinator
Metro Transit
820 L'Orient St, St. Paul, MN
04.2023 - Current
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Facilitated communication between different departments in order to resolve issues quickly.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
Trainer
Metro Transit
820 L'Orient St. St Paul, MN
03.2023 - Current
- Provided feedback on employee performance based on observed results during training sessions.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
- Designed and developed training materials for new employees in the organization.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Adapted teaching methods according to the needs of individual learners or groups.
Transit Bus Operator
Metro Transit
820 L'Orient St, St.Paul, MN
04.2015 - Current
- Received and submitted passenger fares.
- Resolved conflicts between passengers in a professional manner when necessary.
- Reported any mechanical problems or incidents that occurred during transit operations.
- Deescalated verbal altercations and fights between passengers.
- Regulated heating, lighting and ventilating systems for passenger comfort.
- Provided assistance to elderly or disabled passengers with their transportation needs.
- Managed time effectively by arriving at stops on schedule according to route times.
Local Driver Specialist
Bay And Bay Transfer
12308 Dupont Ave. S. Burnsville, MN
05.2009 - 12.2015
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Reported mechanical problems encountered with vehicles to dispatch.
- Loaded truck efficiently and according to route plan for quick unloading at customer locations.
- Ensured compliance with company policies regarding safe driving practices.
- Conducted pre-inspections to keep trucks reliable and well-maintained.
Driver Supervisor/Truck Dispatcher
Bay And Bay Transfer
12308 Dupont Ave S. Burnsville, MN
03.2013 - 10.2015
- Oversaw team scheduling and individual assignments to meet coverage demands.
- Resolved customer complaints in a professional manner.
- Maintained professional relationships with customers by providing prompt delivery services.
- Assisted with recruiting qualified drivers to fill open positions within the company.
- Coordinated the scheduling of vehicles to meet customer demands while optimizing fleet utilization rates.
OTR Truck Driver
Swift Transportation
11380 Courthouse Blvd, Inver Grove Heights , MN
07.2008 - 05.2009
- Documented delivery information including signatures for proof of delivery when necessary.
- Planned each route with up-to-date GPS support, accounting for weather or construction delays to enable on-time deliveries.
- Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
- Planned routes, adhering to assigned delivery schedules while maintaining DOT compliance.
- Performed pre-trip inspections of tractor and trailer units before departing terminals.
Car Salesperson
Whitebear Lake Superstore
3900 HWY 61 N. White Bear Lake , MN
05.2007 - 06.2008
- Performed data entry tasks into dealer management software programs such as Reynolds and Reynolds or CDK Global DMS systems.
- Negotiated prices with customers who wanted to buy used cars from the dealership's lot.
- Advised customers on financing options and warranties available for their purchase.
- Provided follow-up customer service after a car sale was completed.
Warehouse Order Selector
McKesson
3230 Spruce St. Little Canada, MN
03.2000 - 06.2006
- Participated in monthly meetings with management team to discuss job performance, goals, objectives.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Confirmed items picked for orders by keying codes into system.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Stocked shelves, racks, and bins with new or transferred merchandise.
Education
High School Diploma -
Kendrick High School
6015 Georgetown Dr. Columbus GA 3190706-1991
Skills
- Employee training
- Performance evaluation
- Scheduling management
- Interdepartmental communication
- Conflict resolution
- Customer service
- Time management
- Team building
- Process improvement
- Task delegation
- Problem solving
- Verbal and written communication
- Policy implementation
- MS office entry level use
Timeline
Assistant Garage Coordinator
Metro Transit
04.2023 - Current
Trainer
Metro Transit
03.2023 - Current
Transit Bus Operator
Metro Transit
04.2015 - Current
Driver Supervisor/Truck Dispatcher
Bay And Bay Transfer
03.2013 - 10.2015
Local Driver Specialist
Bay And Bay Transfer
05.2009 - 12.2015
OTR Truck Driver
Swift Transportation
07.2008 - 05.2009
Car Salesperson
Whitebear Lake Superstore
05.2007 - 06.2008
Warehouse Order Selector
McKesson
03.2000 - 06.2006
High School Diploma -
Kendrick High School
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