Rovilyn Martinez
Lakeland,TN
Summary
Experienced Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach. Accustomed to collaborating with managers to hone in on unique requirements.
Overview
26
26
years of professional experience
Work History
IT Education Training Specialist
Methodist Healthcare - EClinicalWorks Team
07.2019 - Current
- Develop educational materials for organization
- Develop e-learning courses and curriculum materials based on workflow methods using Adobe Captivate
- Maintain and update documentation and modules
- Utilized Information mapping principles and techniques to create Job aids, training materials, and user documentation using FS Pro
- Assist with initial training and workshop facilitation (instructor-led, virtual, online, and blended)
- Create and develop simulation training
- Assist with process changes, training needs, and clinical workflow
- Supervise new hires
- Assigning and managing Cornerstone.
- Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
- Spearheaded updates to existing training materials to maintain relevance with industry best practices and evolving organizational needs.
- Streamlined onboarding process for new hires, resulting in reduced time to productivity.
- Designed interactive e-learning modules for remote employees, expanding access to training resources and fostering a culture of continuous learning.
IT Training Specialist/Development Analyst II
Methodist Healthcare - Corporate IT (Cerner)
10.2016 - 01.2019
- Serves as a resource and liaison to office managers, staff and providers to provide initial an ongoing training
- Conduct one-one training as needed
- Assists with initial training and workshops of physician practice office personnel
- Provide assistance with hardware, software, trouble-shooting, support and training
- Create, modify, and update education support material and workshop training classes
- Assist with process changes, training needs, or clinical workflow
- Help support implementation and utilization of clinical workflow
- Knowledge of Cerner Powerchart. Win32, Revenue Cycle, DMO, Imprivata
- Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
- Enhanced employee performance by developing and implementing comprehensive training programs.
Administrative Support
Methodist Healthcare - ULPS
02.2014 - 10.2016
- Manage and maintain multiply physician’s schedules
- Retrieve patient’s medical records as necessary for physicians
- Coordinate workflow schedule with Clinic Templates
- Create FINs-outpatient and ambulatory
- Help physicians manage their clinic workflow while in progress
- Maintains effective communication with physician offices and ancillary departments within hospitals
- Gathers patients’ demographic and medical information to ensure medical necessity guidelines are met
- Functions as order team facilitator when needed
- Involved in UCPC program and Team Commitment Committee.
Care Support Coordinator
Methodist Healthcare- The West Clinic
08.2012 - 02.2014
- Assess clinical, emotional, spiritual, psychological, and financial needs of patients
- Act as single point of contact for patients and their families
- Help patients under their diagnosis, treatments, and resources
- Guide patients through and around barriers in healthcare delivery system to minimize fragmentation and coordinate care.
- Worked with other departmental staff to answer questions and resolve problems.
- Developed tailored support plans for diverse clientele, identifying unique needs and goals.
Prior Authorizations/Referral Coordinator
Comprehensive Cancer Center
02.2007 - 08.2011
- Manage patient referrals to specialty practices
- Involved, contact with physicians, staff members, patients, and insurance companies
- Prior Authorizations ensures that proper authorizations are obtained for provided services
- Knowledge of the CPT, ICD-9, and HCPC coding.
Surgery Scheduler
Interventional Pain Medicine
07.2006 - 11.2006
- Scheduling of patient epidural injections, coordination of surgeries with hospitals and surgery centers
- Verification insurance benefits and authorizations
- Scheduling pre-op testing and post-op follow up appointments with physicians and/or physicians assists.
Office Supervisor
Lubritz & Nasri LLP
01.2005 - 07.2006
- Assist Practice Manager with various duties in the front office
- Scheduling of patients various surgeries
- Coordination of surgeries with hospitals, surgery centers and anesthesiologist
- Verification of insurance benefits and authorization
- Scheduling pre-op testing, and surgery clearance, and confirmation of surgeries with all involved.
Supervisor of Medical Records
Desert Radiologists
08.1999 - 10.2004
- Supervision of the medical records department
- Prepared, maintained, and facilitated departments of four locations
- Organization/processed of patient films
- Purchased supplies
- Adhere to all State & Federal Regulation annual reports
- Coordination of film/records to locations of departments.
Marketing Director/Front Office Supervisor
HealthSouth
02.1998 - 04.1999
- Front office supervision, scheduling, and customer service
- Bookkeeping
- Assist physicians in public screening of patients and set up health fairs
- Schedule and register clinic for health fairs
- Attend meetings with vendors and local officials
Education
Bachelor of Arts - Psychology
University of Nevada, Las Vegas
Las Vegas, NV12.2017
Associate of Arts - Psychology
College of Southern Nevada
Las Vegas, NV12.2015
Stratford Career Institute
Washington DC11.2004
Skills
- FS Pro
- Adobe Captivate
- Adobe Creative Cloud
- Curriculum Design and Development
- MS Office and 365
- EMR Systems (Epic, eClinicalWorks, Allscripts, Cerner PowerChart, Revenue Cycle, Phreesia)
- Class Scheduling (Signup Genius)
- Learning Management Systems (Cornerstone)
- Classroom expertise
- Workshop Facilitation
- Virtual Training
- Elbow to elbow support with Providers and clinical staff
- DMO Dragon
- Imprivata
Personaldevelopment
- Psi Chi (International Honor Society)
- UCPC
- FS Pro
Timeline
IT Education Training Specialist
Methodist Healthcare - EClinicalWorks Team
07.2019 - Current
IT Training Specialist/Development Analyst II
Methodist Healthcare - Corporate IT (Cerner)
10.2016 - 01.2019
Administrative Support
Methodist Healthcare - ULPS
02.2014 - 10.2016
Care Support Coordinator
Methodist Healthcare- The West Clinic
08.2012 - 02.2014
Prior Authorizations/Referral Coordinator
Comprehensive Cancer Center
02.2007 - 08.2011
Surgery Scheduler
Interventional Pain Medicine
07.2006 - 11.2006
Office Supervisor
Lubritz & Nasri LLP
01.2005 - 07.2006
Supervisor of Medical Records
Desert Radiologists
08.1999 - 10.2004
Marketing Director/Front Office Supervisor
HealthSouth
02.1998 - 04.1999
Bachelor of Arts - Psychology
University of Nevada, Las Vegas
Associate of Arts - Psychology
College of Southern Nevada
Stratford Career Institute
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