Summary
Overview
Work History
Education
Skills
Timeline
Generic
Rovonne Nava

Rovonne Nava

Humble

Summary

Focus and result-driven individual who demonstrates sense of urgency in a busy call center or medical and/or retail environments. Known for exemplary customer service, team player mindset and excellent cash handling accuracy. Able to adapt to any situation or work environment. Looking to obtain a position in an office atmosphere that offers opportunities for advancement and growth as well to utilize my skills and abilities.

Overview

15
15
years of professional experience

Work History

Collections Coordinator

Allied Medical Centers/Qualcare Rehabilitation
06.2023 - 03.2025
  • Managed collection of medical balances from personal injury attorneys and law firms.
  • Tracked outstanding settlements and coordinated payment follow-ups to ensure timely reimbursement.
  • Reviewed lien and case documentation to verify accuracy and compliance before timely submission.
  • Communicated with attorneys and legal staff to resolve billing discrepancies and negotiate payment releases.
  • Maintained detailed records of all correspondence, settlements, and account activity in the billing system.
  • Collaborated with clinic management to forecast cash flow and report collection status on open cases.

Medical & Billing Records Coordinator

Allied Medical Centers/Qualcare Rehabilitation
01.2017 - 06.2023
  • Provide outstanding customer service when communicating to attorneys, patients, and records companies.
  • Assist doctors with clerical work such as faxes, emails, scans, filing, attaching medical records to patient’s charts.
  • Fulfill legal requests and affidavits coming from Attorney offices and record companies for over 22 clinics worth of patients and 6 different entities.
  • Create invoices and send them to records companies.
  • Receive checks being paid for records.
  • Mail outpatients’ medical files.
  • Gather patient demographic and personal information.
  • Issue medical files to persons and agencies according to laws and regulations.
  • Help with departmental audits and investigations.
  • Distribute medical charts to the appropriate departments of the hospital.
  • Maintain quality and accurate records by following hospital procedures.
  • Ensure patients charts, paperwork and reports are completed in an accurate and timely manner.
  • Make sure all medical records are protected and kept confidential.
  • File all patients’ medical records and information.
  • Supply the nursing department with the appropriate documents and forms.
  • Complete clerical duties including answering switch board phones, responding to emails, and processing patient admission and discharge records.

Assistant Manager

Jimmy Jazz
03.2015 - 11.2016
  • Serve customers by training staff properly.
  • Attract customers by originating display ideas and current sales.
  • Helps customers by providing information, answering questions, obtaining merchandise requested, completing payment transaction.
  • Maintained a safe and clean store environment.
  • Accept and input inventory into store and computer system.
  • Distribute specific merchandise to other stores.
  • Maintain professional knowledge of sales, customer service skills, and training information by attending weekly manager meetings.
  • Open and close store in a safe and professional manner, including starting and closing registers, checked alarms and store safe daily.

Receptionist

Amerimex Motor & Control Inc
09.2014 - 03.2015
  • Managed reception area, including greeting visitors and responding to telephone and in-person requests for information.
  • Served as central point of contact for all outside vendors needing access to the building.
  • Dispersed incoming mail to correct recipients throughout the office.
  • Made copies, sent faxes, and handled all outgoing correspondence.

Administration Assistant

George R. Brown Convention Center
08.2010 - 08.2014
  • Overlooked time and attendance for 45 employees.
  • Attended weekly executive meetings to obtain knowledge of all vendor projects Contacted vendors for previous/ future functions
  • Contacted Staffing Agencies for temporary employees
  • Manage multi - line phones
  • Assisted Executive Chef in the kitchen when necessary
  • Data Entry
  • Build menu layout to distribute to caterers.

Education

High School Diploma -

Barbara Jordan School for Careers
01.2007

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Houston Community College
10.2025

Skills

  • Proficient in information management programs, Microsoft Word, Excel, PowerPoint, Windows, Office, & Outlook
  • Outstanding communication and interpersonal abilities
  • Strong negotiation skills
  • Client confidentiality
  • Goals and performance
  • Records management
  • Problem-solving abilities
  • Multitasking and organization
  • Phone and email etiquette
  • Documentation and recordkeeping

Timeline

Collections Coordinator

Allied Medical Centers/Qualcare Rehabilitation
06.2023 - 03.2025

Medical & Billing Records Coordinator

Allied Medical Centers/Qualcare Rehabilitation
01.2017 - 06.2023

Assistant Manager

Jimmy Jazz
03.2015 - 11.2016

Receptionist

Amerimex Motor & Control Inc
09.2014 - 03.2015

Administration Assistant

George R. Brown Convention Center
08.2010 - 08.2014

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Houston Community College

High School Diploma -

Barbara Jordan School for Careers

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