Rowaid Abdulmaseeh
Madison Heights,MI
Overview
9
9
years of professional experience
Work History
Member Service Representative
Alliance Catholic Credit Union
Rochester Hills, MI
03.2023 - 03.2024
- Greeted customers in a friendly and professional manner.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Answered incoming calls regarding membership benefits and services.
- Handled customer complaints in an efficient and courteous manner.
- Adhered to all applicable policies, procedures, regulations, and laws.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Attended training sessions regularly to stay abreast of changes in company policies or procedures.
- Assisted colleagues with tasks as needed during peak times of activity.
Sales Associate
Zara
Troy, MI
10.2022 - 03.2023
- Answered product questions with up-to-date knowledge of sales and promotions.
- Adhered to company initiatives and achieved established goals.
- Helped customers find specific products, answered questions and offered product advice.
- Assessed customer needs to provide assistance and information on product features.
Manager/Key Holder
Blite Fashion
Sterling Heights, MI
02.2022 - 08.2022
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Assisted with proactive management of inventory investments and identified stock issues that inhibited business success.
- Operated cash register.
- Helped customers with all their needs and made sure that they had the best experience at the store.
Receptionist
Dallo Law Group
Birmingham, MI
10.2021 - 02.2022
- Collated, bound and stored computer-generated reports.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.
- Investigated and analyzed client complaints to identify and resolve issues.
Receptionist
Planet Fitness
Shelby Township , MI
05.2019 - 01.2022
- Collated, bound and stored computer-generated reports.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Assisted customers with their monthly payments, signing up for memberships, upgrading, downgrading, and cancellations.
Cashier
Meijer
Madison Heights, MI
05.2015 - 05.2016
- Discounted purchases by scanning and redeeming coupons.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Answered customer questions and provided store information.
- Helped customers find specific products, answered questions and offered product advice.
Education
Bachelor of Arts - Philosophy
Oakland University
Auburn Hills, MI05.2022
Some College (No Degree) - Philosophy
Sacred Heart Major Seminary
Detroit , MILanguage
- Arabic: Fluent
- Aramaic: Fluent
Volunteer Experience
St. Toma Syriac Catholic Cathedral of Antioch
Farmington Hills, MI
From 2015 to Present
- Youth Group Leader: Three Years Youth Group Leader.
- Catechism Teacher: Provided Christian Teachings.
- First Communion Teacher: Provided Divine Liturgy, Syriac Language, Music, and History.
- Deacons Leader: Organizer, leadership, and assistant of the Church's Pastor.
- Liturgical Department: Deacons Preparation Courses and Liturgical Celebrations Organizer.
- Translator of Liturgical Books: Translations From Aramaic to English.
- Publishing a Liturgical Book called "Deacons Guidance"
- Hall Events/ lecturer: Parties Organizer, Events Organizer, Historical/Liturgical/Philosophical Lecturer.
Timeline
Member Service Representative
Alliance Catholic Credit Union
03.2023 - 03.2024
Sales Associate
Zara
10.2022 - 03.2023
Manager/Key Holder
Blite Fashion
02.2022 - 08.2022
Receptionist
Dallo Law Group
10.2021 - 02.2022
Receptionist
Planet Fitness
05.2019 - 01.2022
Cashier
Meijer
05.2015 - 05.2016
Bachelor of Arts - Philosophy
Oakland University
Some College (No Degree) - Philosophy
Sacred Heart Major Seminary