Overview
Work History
Education
Language
Volunteer Experience
Timeline
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Rowaid Abdulmaseeh

Madison Heights,MI

Overview

9
9
years of professional experience

Work History

Member Service Representative

Alliance Catholic Credit Union
Rochester Hills, MI
03.2023 - 03.2024
  • Greeted customers in a friendly and professional manner.
  • Provided support to members regarding account inquiries, processing transactions, and resolving issues.
  • Assisted with the opening of new accounts and processed account maintenance requests.
  • Answered incoming calls regarding membership benefits and services.
  • Handled customer complaints in an efficient and courteous manner.
  • Adhered to all applicable policies, procedures, regulations, and laws.
  • Performed cash handling duties such as deposits and withdrawals for members' accounts.
  • Attended training sessions regularly to stay abreast of changes in company policies or procedures.
  • Assisted colleagues with tasks as needed during peak times of activity.

Sales Associate

Zara
Troy, MI
10.2022 - 03.2023
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Adhered to company initiatives and achieved established goals.
  • Helped customers find specific products, answered questions and offered product advice.
  • Assessed customer needs to provide assistance and information on product features.

Manager/Key Holder

Blite Fashion
Sterling Heights, MI
02.2022 - 08.2022
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Assisted with proactive management of inventory investments and identified stock issues that inhibited business success.
  • Operated cash register.
  • Helped customers with all their needs and made sure that they had the best experience at the store.

Receptionist

Dallo Law Group
Birmingham, MI
10.2021 - 02.2022
  • Collated, bound and stored computer-generated reports.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.
  • Investigated and analyzed client complaints to identify and resolve issues.

Receptionist

Planet Fitness
Shelby Township , MI
05.2019 - 01.2022
  • Collated, bound and stored computer-generated reports.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Assisted customers with their monthly payments, signing up for memberships, upgrading, downgrading, and cancellations.

Cashier

Meijer
Madison Heights, MI
05.2015 - 05.2016
  • Discounted purchases by scanning and redeeming coupons.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.
  • Answered customer questions and provided store information.
  • Helped customers find specific products, answered questions and offered product advice.

Education

Bachelor of Arts - Philosophy

Oakland University
Auburn Hills, MI
05.2022

Some College (No Degree) - Philosophy

Sacred Heart Major Seminary
Detroit , MI

Language

  • Arabic: Fluent
  • Aramaic: Fluent

Volunteer Experience

St. Toma Syriac Catholic Cathedral of Antioch

Farmington Hills, MI

From 2015 to Present

  • Youth Group Leader: Three Years Youth Group Leader.
  • Catechism Teacher: Provided Christian Teachings.
  • First Communion Teacher: Provided Divine Liturgy, Syriac Language, Music, and History.
  • Deacons Leader: Organizer, leadership, and assistant of the Church's Pastor.
  • Liturgical Department: Deacons Preparation Courses and Liturgical Celebrations Organizer.
  • Translator of Liturgical Books: Translations From Aramaic to English.
  • Publishing a Liturgical Book called "Deacons Guidance"
  • Hall Events/ lecturer: Parties Organizer, Events Organizer, Historical/Liturgical/Philosophical Lecturer.

Timeline

Member Service Representative

Alliance Catholic Credit Union
03.2023 - 03.2024

Sales Associate

Zara
10.2022 - 03.2023

Manager/Key Holder

Blite Fashion
02.2022 - 08.2022

Receptionist

Dallo Law Group
10.2021 - 02.2022

Receptionist

Planet Fitness
05.2019 - 01.2022

Cashier

Meijer
05.2015 - 05.2016

Bachelor of Arts - Philosophy

Oakland University

Some College (No Degree) - Philosophy

Sacred Heart Major Seminary

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Rowaid Abdulmaseeh