Rowan Borgen
Tempe,AZ
Summary
Dynamic and results-oriented professional with a proven track record at Staples, where I enhanced client satisfaction and production efficiency. Expert in color management and adept at fostering teamwork, I significantly increased output by integrating new technologies. Known for exceptional time management and problem-solving skills, I consistently delivered high-quality print projects on time, contributing to repeat business and positive referrals. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Print Associate
Staples
01.2024 - 08.2024
- Improved client satisfaction by addressing concerns and providing solutions for print-related issues.
- Reduced material waste during print runs through careful planning and resource allocation.
- Consistently met tight deadlines through effective time management and prioritization of tasks.
- Increased overall production output by implementing new technology and automation into daily operations.
- Maximized cost savings by effectively managing inventory and supplies for ongoing projects.
- Contributed to the successful completion of complex printing projects by coordinating closely with cross-functional teams.
- Monitored printers for proper functionality to minimize downtime due to technical issues or malfunctions.
- Streamlined production processes for increased efficiency in print jobs completion.
- Assisted customers with their design specifications, ensuring visually appealing and accurate prints.
- Regularly updated project status reports for management review, keeping stakeholders informed on progress.
- Enhanced print quality by consistently calibrating and maintaining printing equipment.
- Developed strong relationships with clients, leading to repeat business opportunities and positive referrals.
- Maintained a clean, organized, and safe working environment to promote productivity among team members.
- Entered customer orders in POS register system and created invoices to collect accurate payment.
- Provided mounting and laminating support to preserve and protect documents and photos.
- Answered phone calls to provide prompt and courteous answers to questions and encourage customer store visits.
- Completed complex customer orders accurately and within quoted time limit.
- Moved and lifted up to 20 pounds to complete stocking and maintenance tasks.
- Engaged business customers by explaining latest store promotions to drive sales of copy and print services.
Customer Service Representative
Staples
02.2023 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Sandwich Artist
SUBWAY®Restaurants
11.2022 - 02.2023
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
Education
Bachelor of Science - Mechanical Engineering
Arizona State University
Tempe, AZ05.2028
High School Diploma -
Sandra Day O'Connor High School
Phoenix, AZ05.2024
Skills
- Color management expertise
- Offset printing knowledge
- Deadline Management
- Quality Control Standards
- Adobe Creative Suite
- Environmental Compliance
- Project management abilities
- Layout and Composition
- Cross-Functional Teamwork
- Environmental Sustainability Practices
- Vendor Relationship Management
- Problem-Solving
- Time Management
- Attention to Detail
- Teamwork and Collaboration
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
Reading, hiking, and adventures
I have always loved reading, it gives me a chance my analyzing skills and is something I can personally enjoy. With hiking and adventures, I have always loved going out and doing something new or traveling somewhere new. It gives me new opportunities in life.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Print Associate
Staples
01.2024 - 08.2024
Customer Service Representative
Staples
02.2023 - 08.2024
Sandwich Artist
SUBWAY®Restaurants
11.2022 - 02.2023
Bachelor of Science - Mechanical Engineering
Arizona State University
High School Diploma -
Sandra Day O'Connor High School
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