Summary
Overview
Work History
Education
Skills
Awarded Henry H. Freeman Scholarship
Timeline
Generic

Rowan Cox

Sandpoint

Summary

I claim myself to be a hospitality professional with exceptional customer service and communication skills developed in a dynamic and fast-paced environment. Routinely I have successfully managed guest interactions and ensured seamless operations while maintaining a welcoming atmosphere. Currently I am seeking to leverage transferable skills in a new environment to contribute to team success and enhance customer satisfaction. Confident is my ability to handle bigger and better challenges after excelling in role at Chimney Rock. Skilled in creating memorable guest experiences and maintaining a high standard of service. Proven ability to efficiently manage guest interactions, ensuring a seamless experience. Committed to team collaboration and adept at adapting to dynamic environments, with a strong focus on communication and problem-solving.

Overview

2
2
years of professional experience

Work History

DIRECT CARE PROFESSIONAL

Home Helpers
02.2025 - Current
  • Ensured a safe and comfortable environment by maintaining clean and organized living spaces for clients.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Supported clients'' emotional well-being through compassionate listening, empathy, and encouragement during difficult times.
  • Upheld ethical standards in all aspects of care provision, maintaining confidentiality and respecting the dignity of each individual client.
  • Fostered strong relationships with clients, families, and team members to create a supportive network for each individual.

HOST/BUSSER

Chimney Rock
11.2024 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.

SERVICE WORKER

Taco Bell
07.2023 - 09.2024
  • Performed opening and closing duties such as counting money, reconciling tills and restocking supplies
  • Answered phone calls promptly and provided accurate information about products and services
  • Communicated effectively with customers regarding queries and concerns
  • Utilized effective communication techniques while interacting with colleagues from different departments
  • Maintained a positive and helpful demeanor in fast-paced and sometimes demanding environments
  • Collaborated closely with other team members to ensure smooth operations within store environment
  • Prepared and replenished food and beverage items according to customer demand
  • Operated cash register accurately to process payments for goods purchased
  • Maintained store cleanliness and stocked shelves with merchandise to meet service demands

Education

High School -

Frenchtown High School
Frenchtown, MT
01.2024

Skills

  • Patience and Tolerance
  • Workplace Safety
  • Cross-functional coordination
  • Cross-training abilities
  • Reliable and Responsible
  • Multitasking Abilities
  • Adaptability and Flexibility
  • Effective Communication
  • Cash Handling
  • Multicultural sensitivity
  • Continuing education
  • Problem-solving

Awarded Henry H. Freeman Scholarship

An Achievement granted to one student per state from the Northwestern College of Art+Design based upon merrit and the hard work placed into an essay regarding our passion and talent. For my diligence and determination I have been awarded $7,200 put towards my tuition.

Timeline

DIRECT CARE PROFESSIONAL

Home Helpers
02.2025 - Current

HOST/BUSSER

Chimney Rock
11.2024 - Current

SERVICE WORKER

Taco Bell
07.2023 - 09.2024

High School -

Frenchtown High School
Rowan Cox