Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Rowan Cox

Tacoma

Summary

Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

AT&T Customer Specialist

Fine Line Marketing
06.2025 - Current
  • Provided customers with detailed information on company products, services and materials.
  • Assessed and offered solutions to improve procedures and customer experiences.
  • Directed customers to appropriate departments for additional support.
  • Verified accuracy of customer account information and updated when necessary.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.

DIRECT CARE PROFESSIONAL

Home Helpers
02.2025 - 05.2025
  • Ensured a safe and comfortable environment by maintaining clean and organized living spaces for clients.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Supported clients'' emotional well-being through compassionate listening, empathy, and encouragement during difficult times.
  • Upheld ethical standards in all aspects of care provision, maintaining confidentiality and respecting the dignity of each individual client.
  • Fostered strong relationships with clients, families, and team members to create a supportive network for each individual.

HOST/BUSSER

Chimney Rock
11.2024 - 04.2025
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.

SERVICE WORKER

Taco Bell
07.2023 - 09.2024
  • Performed opening and closing duties such as counting money, reconciling tills and restocking supplies
  • Answered phone calls promptly and provided accurate information about products and services
  • Communicated effectively with customers regarding queries and concerns
  • Utilized effective communication techniques while interacting with colleagues from different departments
  • Maintained a positive and helpful demeanor in fast-paced and sometimes demanding environments
  • Collaborated closely with other team members to ensure smooth operations within store environment
  • Prepared and replenished food and beverage items according to customer demand
  • Operated cash register accurately to process payments for goods purchased
  • Maintained store cleanliness and stocked shelves with merchandise to meet service demands

Education

High School -

Frenchtown High School
01.2024

Skills

  • Complaint handling
  • Scheduling
  • Hospitality and accommodation
  • Team collaboration
  • Client relations
  • Adaptability and flexibility
  • Calm demeanor
  • Service standard compliance
  • Cultural awareness

Accomplishments

Won a $7,800 Essay Scholarship, which will be used to aid tuition for a bachelors degree for Animation and Motion Design at NCAD.

Interests

  • I like looking at the stars and learning about constellations
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Gardening
  • Food Tourism
  • Animal Care
  • Reading
  • Drawing and Painting
  • Creative Writing

Timeline

AT&T Customer Specialist

Fine Line Marketing
06.2025 - Current

DIRECT CARE PROFESSIONAL

Home Helpers
02.2025 - 05.2025

HOST/BUSSER

Chimney Rock
11.2024 - 04.2025

SERVICE WORKER

Taco Bell
07.2023 - 09.2024

High School -

Frenchtown High School

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