Rowan Koch
412 W Mifflin, Madison,USA
Summary
Highly motivated and adaptable team player with strong communication skills and proven leadership experience. Quick to learn new concepts and apply them effectively, contributing to group success and problem-solving. Eager to take on challenges and continue developing professionally while supporting team goals.
Overview
3
3
years of professional experience
Work History
Core Team Member
Sweet Green
08.2025 - Current
- Delivered high-quality customer service by assisting and engaging with an average of 100+ guests per shift, ensuring accurate orders and a welcoming dining experience.
- Efficiently prepared and assembled salads, grain bowls, and menu items with speed and precision, maintaining 99% order accuracy during peak hours.
- Collaborated and communicated with a team of 10+ coworkers per shift to streamline front- and back-of-house operations, improving overall service efficiency.
- Handled point-of-sale transactions and processed $1,500 to $2,000 in daily sales with strict attention to detail and communication with guests while balancing cash and digital payments with accuracy.
- Maintained food safety and cleanliness standards, taking initiative and accountability to contribute to a passing score of 95%+ on internal health and safety inspections.
- Adapted quickly to a fast-paced environment, increasing efficiency and utilizing problem-solving to reduce customer wait times by up to 20% during peak hours.
- Commemorated for being a quick learner, able to adapt to new scenarios and information, as well as being a team player and helping wherever needed.
Horticulture/Greenhouse Worker
Kellner's Greenhouse
09.2022 - 08.2024
- Provided exceptional customer service to an average of 50+ customers per shift, fostering a welcoming and helpful environment that contributed to a high customer return rate.
- Maintained detailed knowledge of 80+ plant species and 30+ product varieties, enabling accurate recommendations and remaining adaptable to product changes, contributing to a 10-15% increase in upsell opportunities.
- Collaborated and resolved issues with a team of 5-10 employees and supervisors to streamline communication and ensure smooth daily operations, reducing customer wait times and improving team efficiency.
- Assisted customers with product selection and problem-solving, helping drive strong seasonal sales performance and maintaining positive customer feedback scores.
- Recognized by owners for consistently creating an environment that followed their mission statement, as well as being dependable and reliable.
Education
BBA - Finance
University of Wisconsin, Madison
Madison, WI05.2028
Timeline
Core Team Member
Sweet Green
08.2025 - Current
Horticulture/Greenhouse Worker
Kellner's Greenhouse
09.2022 - 08.2024
BBA - Finance
University of Wisconsin, Madison
Involvement
Risk Management & Insurance Club – General Member
- Actively participate in club meetings and events, engaging with peers to deepen understanding of risk management principles and industry trends.
Corporate Finance Club – General Member
- Collaborate with fellow members and network with business professionals to gain insight into diverse areas of corporate finance and build meaningful industry connections.