Rowan Stone

Mail Room Associate Duties:

• Ensured precision and accuracy in sorting, distributing, and tracking an average of 10,000 pieces of mail and packages daily.
• Demonstrated adaptability during peak mailing seasons, effectively managing increased workload while maintaining high standards of performance.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems, document storage, and secure disposal methods.

Backup Administrative Assistant Duties:

• Created and maintained records of sensitive and confidential payment information and employee records with discretion and meticulous attention to detail.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.

• Safeguarded client confidentiality by strictly following data security protocols when handling sensitive information during the document preparation process.
• Collaborated effectively with interdepartmental teams to address complex issues related to document processing.
• Promoted a culture of continuous improvement within the team by identifying opportunities for process enhancement and sharing insights during group discussions or brainstorming sessions.
• Streamlined workflow management by prioritizing tasks and effectively coordinating with team members on project deadlines.
• Processed an average of over 100 document transactions per hour in preparation for digitization.

• Participated in regular training sessions to stay updated on the latest product developments and industry trends.
• Maintained detailed records of customer interactions, ensuring accurate tracking and follow-up.
• Conducted thorough research to diagnose technical issues, offering appropriate solutions to customers.
• Escalated critical issues promptly to ensure rapid resolution for clients experiencing significant difficulties or potential business impact.
• Assisted customers with software installation, configuration, and troubleshooting tasks for optimal system performance.
• Worked closely with account managers in handling unique or sensitive client situations requiring personalized attention and care during problem-solving activities.
• Consistently maintained over 95% customer satisfaction rating by effectively addressing and resolving support issues.

• Handled sensitive client data responsibly, adhering to strict privacy policies and maintaining confidentiality at all times.
• Improved customer satisfaction by providing timely and efficient technical support for software, hardware, and network issues.
• Managed an average of 20 incoming calls, emails, and live chat sessions per shift.
• Managed high-pressure situations calmly, maintaining professionalism while addressing customer concerns effectively.
• Identified recurring system issues, escalating them to relevant departments for further investigation and resolution.
• Documented resolutions in a concise manner, contributing to the improvement of the internal knowledge base.
• Provided remote support for end users, resolving software installation and configuration issues efficiently.
• Patched software and installed new versions to eliminate security problems and protect data.

• Achieved high levels of client satisfaction through consistent delivery of quality repairs and exceptional customer service.
• Communicated effectively with customers about their device's status throughout the entire repair process, ensuring transparency and trustworthiness in service delivery.
• Adhered to all company policies and safety guidelines while performing repairs, promoting a secure working environment, and safeguarding client data and confidentiality.
• Maintained detailed records of repairs, ensuring accurate tracking and timely completion of work orders with an average of 10 work orders completed per shift.
• Utilized advanced diagnostic tools to accurately identify device malfunctions and recommend appropriate solutions.
• Inspected and tested, repaired, and refurbished products for proper operation.
• Demonstrated adaptability by quickly learning new technologies as each emerged within the market.