Rowandale Campbell
Brandon,FL
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
1
1
Certification
Work History
CUSTOMER SERVICE REPRESENTATIVE / TELLER
Grace Kennedy Money Services (Port Antonio Branch)
Port Antonio, Portland
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
ACCOUNTANT
Xerox Services (Formerly ACS)
Freeport, St. James
- Reviewed invoices for accuracy and completeness prior to payment processing.
- Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
- Analyzed financial data to identify discrepancies or trends.
Customer Service Representative
Arise Platform (Coach, WEC)
Miramar, FL
- Developed strong customer relationships to encourage repeat business.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Education
Associate Degree in Business Studies Accounting -
Excelsior Community College
01.2007
Skills
- Call Management
- Complaint resolution
- Information Security
- Account updating
- Data Entry
- Consultative Sales
- Product Knowledge
- Call Center Operations
- Project management abilities
- Spreadsheets
- Promotional support
- Technical Support
- Conflict Mediation
- Problem-solving abilities
References
References will be made upon request.
Certification
- Google IT Support Professional Certificate
References
References available upon request.
Timeline
CUSTOMER SERVICE REPRESENTATIVE / TELLER
Grace Kennedy Money Services (Port Antonio Branch)
ACCOUNTANT
Xerox Services (Formerly ACS)
Customer Service Representative
Arise Platform (Coach, WEC)
Associate Degree in Business Studies Accounting -
Excelsior Community College
- Google IT Support Professional Certificate
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