Rowanna Sinclair
Plantation,FL
Summary
Highly proactive manager with 7 years of experience in team leadership. Background includes sales, management and customer service in fast-paced settings.
Overview
8
8
years of professional experience
Work History
General Manager
Domino's Pizza
11.2021 - 01.2024
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Launched new menu items to keep the offerings fresh and appealing, resulting in increased sales.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
- Negotiated with vendors to secure the best pricing on quality ingredients and supplies while maintaining cost control measures.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Evaluated performance metrics regularly, identifying areas for improvement and adjusting strategies accordingly for continued growth in sales figures.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Carefully interviewed, selected, trained, and supervised staff.
- Set clear expectations and created positive working environment for employees.
Assistant Manager /Delivery Driver
Dominos
04.2017 - 05.2021
- Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
- Streamlined daily operations by efficiently managing inventory and maintaining proper stock levels.
- Increased sales by regularly promoting specials and upselling menu items to guests.
- Ensured smooth restaurant functions with effective team communication and coordination among staff members.
- Maintained high standards of cleanliness, consistently passing health inspections with top scores.
- Assisted in the development of new menu items, contributing to increased customer interest and repeat business.
- Trained new employees on restaurant policies, procedures, and customer service expectations for a seamless transition into the team.
- Resolved customer complaints professionally, turning potentially negative experiences into positive ones that encouraged return visits.
- Handled cash transactions accurately and maintained an organized register for efficient end-of-shift reconciliations.
- Performed regular maintenance tasks on equipment to ensure optimal functionality during busy periods.
- Greeted customers at front counter to answer questions and input meal orders into POS system.
- Stocked condiments, filled specialty machines with drink mixes and prepped fryer items to prepare for peak hours.
- Counted cash drawer before shift and balanced at end of shift to reconcile sales.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Customer Service Representative
Ross Dress For Less
03.2016 - 04.2017
- Maintained a clean and organized store environment for optimal shopping experience.
- Assisted customers with finding suitable products, leading to higher sales revenue.
- Processed transactions efficiently using point-of-sale systems, reducing wait times for customers.
- Trained new employees on store procedures and systems, contributing to the development of a high-performing team.
- Developed strong relationships with customers through active listening and effective communication skills, fostering a welcoming atmosphere for all patrons.
- Handled returns and exchanges professionally, retaining customer trust while adhering to company guidelines.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Balanced cash drawer at the end of each shift, ensuring accuracy and accountability.
Education
No Degree - Science Education
Broward College
Fort Lauderdale, FLHigh School Diploma -
South Plantation High School
Plantation, FL06.2015
Skills
- Quality Management
- Staff Supervision
- Schedule Management
- Workflow Planning
- Operations Management
- Problem Resolution
- Team Training and Development
- Team Leadership
Accomplishments
Received award for Top 3 on the leaderboard out of 27 stores and for running a 5 star operation.
References
References available upon request.
Timeline
General Manager
Domino's Pizza
11.2021 - 01.2024
Assistant Manager /Delivery Driver
Dominos
04.2017 - 05.2021
Customer Service Representative
Ross Dress For Less
03.2016 - 04.2017
No Degree - Science Education
Broward College
High School Diploma -
South Plantation High School
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