Rowdy Hegge

Work History

Barback

The Royale Grove

10.2024 - Current

Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
Replaced empty kegs and soda syrups.
Restocked ice, condiments, and snacks.
Learned how to make wide variety of mixed drinks.
Greeted customers and provided friendly, knowledgeable service.
Assisted in setting up and breaking down bar area for special events.
Coordinated with servers and bartenders to maintain smooth operation of bar area.
Monitored food and beverage supplies, assisting with restocking when needed.
Assisted with bussing tables and cleaning up spills.
Provided attentive service and proactively assessed guest needs.
Engaged in suggestive selling and other sales techniques.
Monitored dining room inventory and replenished as necessary.
Operated dishwashers and other kitchen equipment according to safety guidelines.
Delivered exceptional guest experiences through attentive service and quick response to issues.

Server/Bartender

RB Grillhouse and Event Center

01.2024 - 09.2024

Explained menu items and suggested appropriate options for food allergy concerns.
Cultivated warm relationships with regular customers.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Bussed and reset tables to keep dining room and work areas clean.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Served food and beverages promptly with focused attention to customer needs.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Maintained impeccably clean, attractive and well-stocked bar area.
Developed creative bar menus and drink recipes by researching emerging industry trends.
Upheld strict regulations for safe alcohol service and food safety.
Created attractive bar displays by strategically arranging bottles and glasses.
Kept bar stocked with liquors, juices and garnishes for drinks.
Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Inspected dishes and utensils for cleanliness.
Checked guests' identification before serving alcoholic beverages.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Bartender, Cook, Runner, and Supervisor.

Dam Fish Shack

05.2017 - 09.2024

Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Served high customer volumes during special events, nights, and weekends.
Conducted regular reviews of operations and identified areas for improvement.
Collected, arranged, and input information into database system.
Evaluated staff performance and provided coaching to address inefficiencies.
Developed effective improvement plans in alignment with goals and specifications.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Answered customer questions about food and beverage items and assisted with menu selections.
Assisted with bussing tables and cleaning up spills.
Engaged in suggestive selling and other sales techniques.
Offered product samples, answered questions and helped customers find items.
Ran errands for various employees throughout company.
Monitored supplies of key inventory items.
Directly interacted with customers at each location to build loyalty.
Measured, weighed, and mixed appropriate ingredients according to recipe directions.
Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
Trained and supervised cooking staff to expertly meet daily needs.
Tasted, smelled, and pierced food with fork to verify sufficient cooking.
Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Maintained well-stocked stations with supplies and spices for maximum productivity.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Mixed unique and interesting cocktails for customers, including bar specials.
Upheld strict regulations for safe alcohol service and food safety.
Tracked bar stock levels and promptly replenished low materials to prevent shortages.
Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Helped management plan and serve bar menu exceeding customer expectations.

Speech Coach

Crofton High

01.2024 - 05.2024

Motivated students with accurate feedback and positive reinforcement.
Demonstrated strong organizational and time management skills while managing multiple projects.
Conducted review sessions to help students prepare for tests.
Used variety of teaching methods to successfully help wide range of students.
Created personalized lesson plans to meet needs of diverse learners.
Developed methods to motivate and engage students in learning.
Mentored and coached students with focus on developing independence and self-confidence.
Assisted students in developing study skills and strategies.
Collaborated with teachers, administrators and parents to determine how best to support student success.

Lead Actor, Set Construction, and Stage Manager

USD Theater

08.2022 - 12.2023

Developed characters through improvisation and script analysis.
Provided input to directors on character development.
Collaborated with other performers for scene and character development.
Made quick adjustments to characters on stage.
Used body language, facial expressions and vocal techniques to convey messages.
Utilized physical and vocal techniques to portray characters on stage.
Participated in professional workshops and master classes to hone acting skills.
Performed in various theatrical productions, ranging from musicals to dramas.
Delivered unique and compelling performances on both stage and screen.
Received positive audience feedback in various theatrical shows.
Gained valuable on-set experience by working with established directors.
Proved successful working within tight deadlines and a fast-paced environment.
Participated in meetings with producers and production crew to keep program in step with creative vision.
Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.
Reviewed scripts and made changes to improve wording, flow or interest levels, consistently producing highly successful shows.
Directed work of lighting and sound crews to coordinate efficient production operations.
Developed schedules for production, editing, and duplication for timely delivery.
Presented production ideas and determined creative scenarios for production and delivery.
Worked with director to develop effective use of rehearsal times.
Enforced safety measures due to potential stage equipment hazards.
Demonstrated respect, friendliness and willingness to help wherever needed.

Retail Sales Associate

Hollister

05.2023 - 08.2023

Helped customers complete purchases, locate items, and join reward programs.
Greeted customers and helped with product questions, selections, and purchases.
Answered questions about store policies and addressed customer concerns.
Greeted customers and provided outstanding customer service.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Created inviting environment for customers by maintaining store organization and cleanliness.
Provided exceptional services and pleasant shopping experiences to retail customers.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Listened to customer needs and desires to identify and recommend optimal products.
Performed cash, card, and check transactions to complete customer purchases.

Host

Kobe Steakhouse

05.2023 - 08.2023

Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Monitored seating area and checked restrooms regularly to keep spotless.
Answered customer questions about hours, seating, and menu information.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Assisted customers with delivering orders, carrying additional trays and helping dish out items.
Completed daily side work and opening and closing duties without fail.
Seated patrons based on guest preferences and seating availability.

Overview

Work History

Barback

Server/Bartender

Bartender, Cook, Runner, and Supervisor.

Speech Coach

Lead Actor, Set Construction, and Stage Manager

Retail Sales Associate

Host

Education

High School Diploma -

GED - Acting

Skills

Timeline

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