Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rowe Morgan

Strasburg,NV

Summary

Professional in property management with strong background in tenant relations, lease administration, and property maintenance. Skilled at coordinating with teams to ensure smooth operations, adaptable to changing needs, and consistently focused on achieving results. Known for strong communication, problem-solving abilities, and proactive approach to managing property issues.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Property Manager

Evergreen Real Estate Services
11.2024 - Current
  • Coordinated property maintenance schedules to ensure timely service and tenant satisfaction.
  • Assisted in managing resident relations, addressing inquiries, and resolving issues promptly.
  • Implemented leasing strategies that enhanced occupancy rates and improved tenant retention.
  • Conducted property inspections, identifying maintenance needs and coordinating repairs with vendors.
  • Trained new staff on operational procedures, enhancing team efficiency and service quality.
  • Oversaw tenant move-in/move-out processes, ensuring compliance with lease agreements and company policies.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.

Assistant Property Manager

TM Associates Management
09.2023 - 08.2024
  • Supported financial reporting by tracking expenses and preparing monthly budget summaries for management review.
  • Developed community engagement initiatives to foster positive relationships among residents and enhance property appeal.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Kept accurate records of all resident and tenant correspondence.
  • Assisted in all Annual Recertifications
  • Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.

Accounts Receivable Specialist

Sonny's Car Wash Services
01.2022 - 10.2022
  • .
  • Managed accounts receivable processes to ensure timely invoicing and collections.
  • Developed and maintained accurate customer account records using ERP software.
  • Collaborated with sales teams to resolve billing discrepancies and improve client relations.
  • Assisted in month-end close processes, providing timely reporting to support management decision-making.
  • Prevented potential loss of revenue by implementing robust credit control policies, assessing client creditworthiness before extending credit terms.
  • Worked closely with external auditors during annual audits, providing all necessary documentation and explanations related to accounts receivable transactions.
  • Assisted in the development of annual budgets related to revenues generated from billed services or goods.
  • Conducted account reconciliations, identifying discrepancies and resolving issues to ensure accurate financial reporting.

Client Service Coordinator/Veterinary Assistant

Banfield Pet Hospital
01.2019 - 12.2021
  • Coordinated client communications to enhance customer satisfaction and foster long-term relationships.
  • Managed appointment scheduling and follow-up calls, ensuring optimal workflow efficiency for veterinary staff.
  • Collaborated with veterinarians to communicate treatment plans effectively, enhancing client understanding and compliance.
  • Assisted veterinarians during examinations and procedures, ensuring animal comfort and safety.
  • Administered medications and vaccinations as directed by veterinary staff, maintaining accurate records.
  • Maintained cleanliness of exam rooms and surgical areas, adhering to safety protocols and standards.
  • Trained new staff on operational procedures, fostering a cohesive work environment and improved efficiency.
  • Educated pet owners on proper care and nutrition, enhancing client satisfaction and compliance.
  • Monitored animal behavior and health status, reporting changes to veterinarians for timely interventions.

Customer Service Representative

Atlantic Union Bank
01.2018 - 12.2018
  • Provided exceptional customer support, resolving inquiries and complaints efficiently.
  • Resolved customer complaints efficiently, enhancing satisfaction and loyalty.
  • Assisted customers with account inquiries and transaction issues, ensuring a positive banking experience.
  • Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
  • Managed cash drawer accurately and efficiently, adhering to strict security protocols for vault access and transaction processing.
  • Stayed current on banking products, services and regulations to continue delivering top-notch service and support.
  • Coordinated with other departments to expedite customer requests, demonstrating excellent teamwork skills that contributed to overall branch success.
  • Supported fraud prevention efforts by diligently monitoring transactions for suspicious activity and escalating concerns as needed.

Education

Technical - Healthcare Science

Triplett Business & Tech.
Quicksburg, VA
06.2013

Technical - Medical Terminology

Triplett Business & Tech.
Quicksburg, VA
06.2013

High School Diploma -

Stonewall Jackson High School
Quicksburg, VA
06.2013

Skills

  • SAP (2 years)
  • Sage (1 year)
  • Fair Housing Regulations (1 year)
  • Yardi (1 year)
  • Microsoft Word (10 years)
  • LIHTC (1 year)
  • RD (1 year)
  • Telephone and email etiquette
  • Property tours and inspections
  • OneSite
  • Strong communication skills
  • Administrative support

Certification

Driver's License

Timeline

Assistant Property Manager

Evergreen Real Estate Services
11.2024 - Current

Assistant Property Manager

TM Associates Management
09.2023 - 08.2024

Accounts Receivable Specialist

Sonny's Car Wash Services
01.2022 - 10.2022

Client Service Coordinator/Veterinary Assistant

Banfield Pet Hospital
01.2019 - 12.2021

Customer Service Representative

Atlantic Union Bank
01.2018 - 12.2018

Technical - Medical Terminology

Triplett Business & Tech.

Technical - Healthcare Science

Triplett Business & Tech.

High School Diploma -

Stonewall Jackson High School

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