Rowela Peters
Glendale,AZ
Summary
- Service-oriented Retail Store Supervisor/Staff with more than 5 years of experience.
- Committed to a workplace with high standards of customer service.
- Friendly Retail Store Supervisor with extensive knowledge of the store's product and services.
- Open to taking courses and learning new information and abilities.
- Dependable Food Service Worker with background in food service and related positions. Works effectively within teams on timely, high-quality food preparation to drive patron satisfaction.
Overview
23
23
years of professional experience
Work History
Cashier/Food Service Team Member
Peoria Unified School District
08.2022 - Current
- Greeted students,teachers,school staff and visitors at counter.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Preparing daily deposits.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Developed and maintained positive relationships with customers to enhance service.
- Learned other teammates' work tasks to train as backup.
- Sanitized table and chairs after students use and periodically throughout day.
Retail Store Supervisor
Colors Digital Foto
06.2008 - 01.2009
- Managed Annual Store Inventory.
- Reviewed store sale numbers, operational expenses, and inventory losses.
- Conducted inventory analysis to determine optimal stock levels.
- Matched purchase orders with invoices and recorded the necessary information.
- Secured merchandise by implementing security systems and measures.
- Maintained outstanding store conditions and visual merchandising standards.
- Determined the layout of store merchandise to ensure it is visually appealing to consumers.
- Stayed up to date on product trends and customer needs.
- Oversaw the preparation and distribution of promotional materials and flyers.
- Reviewed schedules to keep stores under leadership properly staffed.
- Improved knowledge base of staff and used cross-training methods to maintain productivity during employee absences.
- Supervised and trained staff on service techniques, boosting overall customer satisfaction.
- Conducted personnel performance appraisals to assess training needs of staff members.
- Greeted customers upon entrance to store and offered assistance in locating items.
- Answered product questions and assisted customers in selection and checkout.
- Addressed customer complaints and issues in a professional manner.
- Oversaw employees and store functions on a day-to day basis.
Store Staff /Officer in Charge
Kameraworld Incorporate
12.2001 - 08.2006
- Take charge to managed daily store operations, in the absence of our Store Manager.
- Provided clerical support to Branch Manager including copying, faxing and file management.
- Coordinated inventory by restocking merchandises.
- Ordered all store merchandise like cameras,films,batteries,etc. and supplies including ink cartridges, toner, and paper.
- Kept Store Branch clean and neat to give visitors and customers a positive impression of the company.
- Greeted incoming customers in -person and via telephone in a professional but friendly manner and provided knowledgeable assistance.
Office Staff
AF Brokerage
07.2001 - 12.2001
- I was the business owner's assistant doing her daily operational functions.
- Collects checks/payments from the clients.
Office Staff-College Internship
Bank of Philippine Island
10.2000 - 03.2001
- Analyzed departmental documents for appropriate distribution and filing.
- Copied, logged and scanned supporting documentation.
- Supported Loan Manager with daily operational functions.
Education
MBA - Business
Southwestern University
Cebu City, Philippines03.2011
Bachelor of Science in Commerce major in Business Administration - Business Administration
University of San Jose - Recoletos
Cebu City, Philippines03.2001
Skills
- Inventory monitoring
- Merchandise Quality Assurance
- Retail Merchandising
- Warehouse organization
- Customer service
- Delegation and Supervision
- Financial Recordkeeping
- Decision Making
- Sales Leadership
- Scheduling and Time-Tracking
- Open to taking courses and learning new skills
- Suggestive Selling
- Marketing Promotions
- Customer Engagement
Timeline
Cashier/Food Service Team Member
Peoria Unified School District
08.2022 - Current
Retail Store Supervisor
Colors Digital Foto
06.2008 - 01.2009
Store Staff /Officer in Charge
Kameraworld Incorporate
12.2001 - 08.2006
Office Staff
AF Brokerage
07.2001 - 12.2001
Office Staff-College Internship
Bank of Philippine Island
10.2000 - 03.2001
MBA - Business
Southwestern University
Bachelor of Science in Commerce major in Business Administration - Business Administration
University of San Jose - Recoletos