Summary
Overview
Work History
Education
Skills
Timeline
Server
Rowen Fowler

Rowen Fowler

Beaumont,TX

Summary

Dynamic server with a strong work ethic and exceptional customer service skills, honed at Pappadeaux Seafood Restaurant. Proven ability to enhance guest satisfaction through personalized service and effective multitasking in high-volume settings. Skilled in cash handling and maintaining cleanliness standards, fostering a welcoming dining experience that encourages repeat business.

Overview

4
4
years of professional experience

Work History

Server

Kikko’s Poke and Ramen
01.2021 - Current
  • Provided exceptional customer service to enhance guest satisfaction and dining experience.
  • Assisted in maintaining cleanliness and organization of dining area for efficient operations.
  • Supported team during peak hours by processing orders and delivering food promptly.
  • Learned menu items thoroughly to offer accurate recommendations and answer guest inquiries.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of meals.
  • Cultivated warm relationships with regular customers.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Server

Mamma Tias Mex Italian Bistro
01.2025 - 04.2025
  • Maintained cleanliness and organization of dining area, adhering to health standards.
  • Trained new servers on restaurant protocols and customer service best practices.
  • Served food and beverages promptly with focused attention to customer needs.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Server

Pappadeaux Seafood Restaurant
06.2024 - 12.2024
  • Delivered exceptional customer service in fast-paced dining environment.
  • Assisted guests with menu selections, ensuring personalized dining experiences.
  • Managed multiple tables simultaneously, optimizing workflow efficiency during peak hours.
  • Collaborated with kitchen staff to ensure timely food preparation and accuracy of orders.
  • Processed transactions accurately, handling cash and credit card payments efficiently.
  • Resolved guest concerns promptly, enhancing overall satisfaction and loyalty.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Sales Associate

Down to Earth
02.2021 - 12.2024
  • Assisted customers in selecting products, enhancing their shopping experience and increasing satisfaction.
  • Processed transactions efficiently, ensuring accuracy in cash handling and payment processing.
  • Maintained product displays, ensuring visual appeal and adherence to company merchandising standards.
  • Educated customers on product features, fostering informed purchasing decisions and increasing sales potential.
  • Collaborated with team members to achieve daily sales goals through effective communication and teamwork.
  • Handled inventory management tasks, including restocking shelves and organizing storage areas for efficiency.
  • Participated in training sessions for new associates, sharing best practices and promoting a positive work environment.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Bachelor - Mechanical Engineering

Lamar University
Beaumont, TX

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Memory retention
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • High volume dining
  • Service prioritization
  • Sales expertise
  • Sales techniques
  • Food safety practices
  • Performance improvement
  • Suggestive selling
  • Allergy awareness
  • Beverage preparation
  • Tableside etiquette

Timeline

Server

Mamma Tias Mex Italian Bistro
01.2025 - 04.2025

Server

Pappadeaux Seafood Restaurant
06.2024 - 12.2024

Sales Associate

Down to Earth
02.2021 - 12.2024

Server

Kikko’s Poke and Ramen
01.2021 - Current

Bachelor - Mechanical Engineering

Lamar University
Rowen Fowler