Dynamic server with a strong work ethic and exceptional customer service skills, honed at Pappadeaux Seafood Restaurant. Proven ability to enhance guest satisfaction through personalized service and effective multitasking in high-volume settings. Skilled in cash handling and maintaining cleanliness standards, fostering a welcoming dining experience that encourages repeat business.
Overview
4
4
years of professional experience
Work History
Server
Kikko’s Poke and Ramen
01.2021 - Current
Provided exceptional customer service to enhance guest satisfaction and dining experience.
Assisted in maintaining cleanliness and organization of dining area for efficient operations.
Supported team during peak hours by processing orders and delivering food promptly.
Learned menu items thoroughly to offer accurate recommendations and answer guest inquiries.
Collaborated with kitchen staff to ensure timely preparation and delivery of meals.
Cultivated warm relationships with regular customers.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Mamma Tias Mex Italian Bistro
01.2025 - 04.2025
Maintained cleanliness and organization of dining area, adhering to health standards.
Trained new servers on restaurant protocols and customer service best practices.
Served food and beverages promptly with focused attention to customer needs.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Bussed and reset tables to keep dining room and work areas clean.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Pappadeaux Seafood Restaurant
06.2024 - 12.2024
Delivered exceptional customer service in fast-paced dining environment.
Assisted guests with menu selections, ensuring personalized dining experiences.
Managed multiple tables simultaneously, optimizing workflow efficiency during peak hours.
Collaborated with kitchen staff to ensure timely food preparation and accuracy of orders.
Processed transactions accurately, handling cash and credit card payments efficiently.
Resolved guest concerns promptly, enhancing overall satisfaction and loyalty.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Sales Associate
Down to Earth
02.2021 - 12.2024
Assisted customers in selecting products, enhancing their shopping experience and increasing satisfaction.
Processed transactions efficiently, ensuring accuracy in cash handling and payment processing.
Maintained product displays, ensuring visual appeal and adherence to company merchandising standards.
Educated customers on product features, fostering informed purchasing decisions and increasing sales potential.
Collaborated with team members to achieve daily sales goals through effective communication and teamwork.
Handled inventory management tasks, including restocking shelves and organizing storage areas for efficiency.
Participated in training sessions for new associates, sharing best practices and promoting a positive work environment.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.