Rowen Viray
New Port Richey,FL
Summary
Dynamic and results-driven professional with a proven track record at Starbucks, excelling in customer service and cleanliness maintenance. Adept at fostering positive team environments and enhancing guest satisfaction through effective communication and innovative operational strategies. Skilled in latte art and adaptable to high-pressure situations, ensuring exceptional service delivery.
Overview
11
11
years of professional experience
Work History
Barista
Starbucks
08.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
Manager of Restaurant Operations
Freedom Square of Seminole
07.2014 - 07.2024
- Created a culture of continuous improvement by regularly soliciting feedback from residents and staff alike, fostering open communication channels throughout the organization.
- Improved team performance with regular training sessions, performance evaluations, and targeted coaching plans.
- Streamlined restaurant operations for increased efficiency and reduced costs by revamping staffing schedules and inventory management practices.
- Ensured compliance with all state regulations, maintaining consistently deficient-free scores on Health Department inspections
- Audited both dining rooms on a daily bases to ensure resident satisfaction.
- Reviewed staff to assess performance and identify personnel with capacity to succeed in management positions.
- Overhauled front-of-house operations for improved guest experiences, including staff training in customer service best practices and updated reservation systems.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from residents and used feedback to implement positive changes within both dining rooms.
- Promoted positive atmosphere and went above and beyond to guarantee each resident received exceptional food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Reconciled cash and credit card transactions to maintain accurate records.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Interacted well with residents to build connections and nurture relationships.
- Drastically improved resident satisfaction in the dining room, as apparent by survey results.
Education
Business Administration And Management
San Francisco State University
San Francisco, CASkills
- Cleanliness maintenance
- Latte art expertise
- Adaptability to change
- Customer service
- Work station assignments
- Attention to detail
- Critical thinking
- ServSafe food manager
- Schedule coordination
- Food and beverage service
- Service training
Languages
Tagalog
Native or Bilingual
Timeline
Barista
Starbucks
08.2024 - Current
Manager of Restaurant Operations
Freedom Square of Seminole
07.2014 - 07.2024
Business Administration And Management
San Francisco State University
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