Summary
Overview
Work History
Education
Skills
Timeline
Generic
Rowena Crisostomo

Rowena Crisostomo

Ewa Beach,USA

Summary

A dynamic professional with a deep knowledge of administration, communication tactics, and training coordination. Driven by a fast-paced and collaborative environment. Strong ability to multitask at a high level, communicate with different levels in the company hierarchy, uphold a strong entrepreneurial spirit, and desire to constantly learn.

Overview

20
20
years of professional experience

Work History

Sales/Marketing Executive

Marriott Vacation Club – Ko Olina
06.2024 - Current
  • Conduct in-depth consultations to understand client needs and provide tailored solutions.
  • Present compelling product and service offerings, enhancing customer engagement and increasing revenue.
  • Build and maintain long-term relationships with clients, ensuring high satisfaction and repeat business.
  • Operate in a fast-paced, target-driven environment, meeting and exceeding sales performance goals.

Support Services Representative

Tyler Technologies
09.2023 - 05.2024
  • Processing of incoming customer inquiries promptly and efficiently through unscripted telephone, email, and chat conversations.
  • Resolve incoming inquiries regarding login issues, billing issues, technical problems, service questions, and other general concerns.
  • Take detailed notes, document customer contacts quickly, and maintain customer records during and after each customer contact in Customer Relationship Management system.
  • Understand and determine the cause of problems quickly and apply the proper solution.
  • Review and process documents for compliance with established regulations.
  • Execute online transactions and handle payment and other sensitive information securely and in accordance with company policies and procedures.

Licensed Real Estate Agent

6035 Real Estate Group – Colorado Springs
Colorado Springs
11.2021 - 10.2023
  • Gather client information identify properties for sale and accompany clients on property visits.
  • Prepare contracts, negotiate sales and connect clients to specialists.
  • Quickly and efficiently resolved clients and transaction issues.
  • Develop and maintain long term, successful and loyal client and co-op agent relationships.

Program Developer

Island Style Innovations – Hawaii (Remote)
, Hawaii
02.2022 - 04.2022
  • Created proposal design and implementation.
  • Direct communication with clients to include email and phone calls regarding programs.
  • Managed operational and administrative functions to ensure specific projects are delivered efficiently.
  • Worked with teams and clients to create program structure and elements that can include airport services, transportation, tours and activities, restaurants and events.
  • Worked with local vendor partners to establish or continue ongoing relationships, and create, plan and book their services.
  • Maintained and develop client relationships.
  • Set and maintained timelines and priorities on every project.

Licensed Real Estate Agent

The Cutting Edge, Realtors – Colorado Springs
Colorado Springs
02.2020 - 11.2021
  • Gather client information identify properties for sale and accompany clients on property visits.
  • Prepare contracts, negotiate sales and connect clients to specialists.
  • Quickly and efficiently resolved clients and transaction issues.

Spa Reservationist

The Broadmoor – Colorado Springs
Colorado Springs
08.2019 - 08.2020
  • Receive all guests and calls into the spa and convert as many as possible to reservations for services and/or packages; to maintain the efficient operation of the service schedule via accurate appointment taking and superior guest service and to operate the point-of-sale system and balance daily sales.
  • Provide friendly and professional service to all internal and external guests and exhibit a positive attitude at all times.
  • Provide accurate and up-to-date information regarding goods and services available at the spa. Become knowledgeable about spa products and services in order to accurately sell and upsell products and services to guests.
  • Book accurate and timely appointments that fit the best needs of the guest and according to all Mobile and AAA standards.

Sales Manager

Blue Hawaiian Helicopters – Kahului, HI
Kahului, HI
07.2011 - 06.2019
  • Managed various trade show booths to include IMEX from.
  • Built business relations through different vendor networks and making follow up communication.
  • Organized and managed extremely complex air charters for groups ranging in size from individual private tours through large corporate events across five company locations.
  • Acted quickly and decisively in rapidly changing environments, using judgment to identify and analyze threats.
  • Built and executed sales contract.
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys.
  • Worked with high-end clients to understand requirements and provide exceptional customer service.
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and record keeping of administrative and financial files.
  • Maintained and processed invoices and deposits.
  • Responded to client questions, issues and complaints and implemented appropriate solutions.

Concierge

Mauna Kea Beach Hotel – Kamuela, HI
Kamuela, HI
12.2008 - 07.2011
  • Worked closely with guests, some VIPs with high degree of respect for privacy.
  • Arranged for transportation to and from airport and events for visitors.
  • Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Delivered messages, mail and packages left for guests and hotel facilities in a timely manner.
  • Collaborated with various team members to ensure guest requests were addressed appropriately and timely.

Front Desk Agent

Fairmont Orchid – Kamuela, HI
Kamuela, HI
02.2005 - 12.2008
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
  • Assisted other hotel personnel in various capacities including overseeing the entire front desk when the manager was unavailable and handling purchases at the gift shop when required.

Education

High School -

Honokaa High School
Honokaa

Associates - Nursing

UH Community College
Hilo, HI

Skills

  • Proactive and efficient, self-directed, detail-oriented, and calm under pressure
  • Ability to adapt to ever-changing procedures and priorities
  • Strong research and problem-solving skills
  • Customer and client relations
  • Critical thinking
  • Experience with high-end clientele and project management for high-budget clients
  • Hospitality service expertise
  • Excellent multitasking ability
  • Diligence and attention to detail
  • Adaptability
  • Multitasking
  • Rapport and relationship building

Timeline

Sales/Marketing Executive

Marriott Vacation Club – Ko Olina
06.2024 - Current

Support Services Representative

Tyler Technologies
09.2023 - 05.2024

Program Developer

Island Style Innovations – Hawaii (Remote)
02.2022 - 04.2022

Licensed Real Estate Agent

6035 Real Estate Group – Colorado Springs
11.2021 - 10.2023

Licensed Real Estate Agent

The Cutting Edge, Realtors – Colorado Springs
02.2020 - 11.2021

Spa Reservationist

The Broadmoor – Colorado Springs
08.2019 - 08.2020

Sales Manager

Blue Hawaiian Helicopters – Kahului, HI
07.2011 - 06.2019

Concierge

Mauna Kea Beach Hotel – Kamuela, HI
12.2008 - 07.2011

Front Desk Agent

Fairmont Orchid – Kamuela, HI
02.2005 - 12.2008

High School -

Honokaa High School

Associates - Nursing

UH Community College

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