Rowena Culbertson
Henrico,Virginia
Summary
My ambition is to obtain a position in which I may utilize my experience, education, confidence and assurance to give one hundred percent to any goals or objectives assigned to me.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
Capreit
08.2019 - Current
- Leased apartments, process tax credit paperwork, work orders, Resident complaints, apartment inspections, collect rents, advertising, and resident functions.
Leasing Consultant
The Enclave
- 07.2019
- Leased apartments, work orders, resident complaints, apartment inspections, and resident functions.
LEASING CONSULTANT
CRYSTAL LAKES
02.2019 - 04.2019
- Leased apartments, collected rents, work orders, resident complaints, filing, and apartment inspections.
ASSISTANT PROPERTY MANAGER
HOPE VILLAGE
09.2018 - 01.2019
- Tax credit recertifications.
OWNER
DAZZLE CLEANING SERVICE
01.2015 - 08.2018
- Sales, hiring, training, payroll, financials, budget, and marketing.
OWNER
ROWE PUBLICATIONS
10.2009 - 10.2014
- Published newsletters for apartment communities and homeowner associations
- Sold advertisements, marketing, wrote budget, created advertisements, wrote articles, interviews, distribution, and resident functions.
PROPERTY MANAGER
THE APARTMENT GALLERY
05.2003 - 08.2009
- Hiring, employee evaluations, training, payroll, leasing, marketing, weekly and monthly reports, inspections, collections, resident complaints or issues, budgets, financials, resident retention, resident functions, and month end closeout.
PORTFOLIO MANAGER
COMMUNITY GROUP
04.1999 - 05.2003
- Managed seven to nine homeowner association
- Bid contractor work, Oversee contractors, wrote budgets including reserve accounts, closed out monthly and year end financials, homeowner complaints and questions, presented all documentation at Board of Director meetings, building and property inspections, paid all bills, invested reserve funds, and collection of delinquent fees.
Collection Mamnager
Acacia Federal Savings Bank
04.1989 - 05.1990
- Improved customer relationships through effective negotiation and conflict resolution techniques.
- Increased recovery rate by consistently meeting and exceeding targets set by management.
- Assisted in the development of training materials for newly hired collections representatives, improving departmental performance metrics.
- Implemented process improvements that increased team morale while maintaining a high level of professionalism within the department.
- Managed a diverse portfolio of accounts, ensuring timely collections and minimizing losses.
- Worked closely with legal counsel to pursue necessary actions against non-compliant debtors, ensuring company interests were protected at all times.
- Established clear performance expectations for collections staff members, fostering an environment focused on accountability and results-driven action plans.
- Conducted regular account reviews to identify high-risk clients and adjust collection strategies accordingly.
- Reduced delinquency rates through vigilant monitoring and proactive communication with clients.
- Developed customized payment plans for customers struggling with outstanding debts, promoting long-term financial stability while recovering funds owed.
- Maintained accurate records of all collection activities, providing transparency to stakeholders and senior management.
- Served as a trusted advisor to executive leadership on matters related to collections and account management, providing valuable insights and guidance.
- Collaborated on collection and dispute resolution issues.
- Identified and discussed with management opportunities for improvements to procedures and internal controls.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Education
BUSINESS MANAGEMENT -
AVERETT UNIVERSITY
05.2018
BUSINESS ADMINISTRATION -
VIRGINIA UNION UNIVERSITY
01.1981
Skills
- Ability to motivate teams
- Great Listener
- People Person
- Competitive
- Independent
- Goal Oriented
- Yardi
- One Site/Real Page
- Rentroll
- Excel
- Word
- Outlook
- Powerpoint
Accomplishments
Certified Apartment Manager
2003 Property of the year through Richmond Apartment Management Association.
2004 Honorable Mentions award through Richmond Apartment Management Association.
2004 Best Audit award theough employer.
2005 Property of the year through employer.
Certification
CERTIFIED APARTMENT MANAGER - 2009
Timeline
Assistant Property Manager
Capreit
08.2019 - Current
LEASING CONSULTANT
CRYSTAL LAKES
02.2019 - 04.2019
ASSISTANT PROPERTY MANAGER
HOPE VILLAGE
09.2018 - 01.2019
OWNER
DAZZLE CLEANING SERVICE
01.2015 - 08.2018
OWNER
ROWE PUBLICATIONS
10.2009 - 10.2014
PROPERTY MANAGER
THE APARTMENT GALLERY
05.2003 - 08.2009
PORTFOLIO MANAGER
COMMUNITY GROUP
04.1999 - 05.2003
Collection Mamnager
Acacia Federal Savings Bank
04.1989 - 05.1990
Leasing Consultant
The Enclave
- 07.2019
BUSINESS MANAGEMENT -
AVERETT UNIVERSITY
BUSINESS ADMINISTRATION -
VIRGINIA UNION UNIVERSITY
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