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Work Type
Part TimeLocation Preference
On-SiteRemoteOpen to relocation: Yes
Open To Work
ROWENA DANZY
CUSTOMER SERVICE
Akron,OH
Work Preference
Summary
Professional with extensive experience in client communication and relationship management, enhancing client satisfaction and operational efficiency. Proven ability to maintain confidentiality while managing sensitive information and accurate records. Detail-oriented in scheduling and document organization, contributing to streamlined administrative processes. Committed to delivering exceptional customer service and support through effective client interactions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Life Anew Therapy and Consulting
Little Rock, Arkansas
04.2025 - Current
- Managed scheduling for client appointments and therapy sessions.
- Communicated with clients to confirm appointments and provide information.
- Maintained organized filing systems for client records and documentation.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Handled confidential documents in an organized fashion according to established protocol.
Life Coach
Loving Who You Are Life Coaching
Akron, Ohio
02.2019 - 01.2025
- Facilitated personal development and goal-setting sessions for clients.
- Developed tailored coaching plans addressing specific client needs.
- Utilized active listening techniques to promote open communication.
- Collaborated with clients to identify barriers and devise actionable solutions.
- Maintained comprehensive records of client progress and feedback sessions.
Dietary Server
Brier Creek Senior Living
Uniontown, Ohio
12.2021 - 01.2022
- Served meals to residents following dietary guidelines and preferences.
- Assisted kitchen staff with food preparation and presentation tasks.
- Maintained cleanliness and organization of dining areas and utensils.
- Engaged with residents to ensure a positive dining experience.
- Performed light cleaning duties such as mopping floors and washing dishes at the end of shift.
Line Worker
AVI Foodsystems
Akron, Ohio
04.2018 - 05.2019
- Operated food production equipment to prepare meals efficiently.
- Assembled meal trays according to established guidelines and standards.
- Maintained cleanliness and organization of work area throughout shifts.
- Collaborated with team members to meet daily production goals.
- Packed and labeled food items accurately for distribution to customers.
- Cleaned up work area at end of shift to maintain a safe working environment for other employees.
Education
Associate of Applied Science - Applied Psychology And Life Coaching
Udemy Academy
12-2019
High School Diploma -
John Adams
Cleveland, OH06-1972
Skills
- Scheduling management
- Client communication
- Document organization
- Confidentiality handling
- Record keeping
- Office administration
- Customer service and support
- Problem solving
- Active listening
- Patient scheduling
- Phone answering
- Organizational skills
- Relationship building
References
References available upon request.
Certification
Be Whole Life Coaching Certificate in Art of Public Speaking and Life Coaching
Timeline
Administrative Assistant
Life Anew Therapy and Consulting
04.2025 - Current
Dietary Server
Brier Creek Senior Living
12.2021 - 01.2022
Life Coach
Loving Who You Are Life Coaching
02.2019 - 01.2025
Line Worker
AVI Foodsystems
04.2018 - 05.2019
Associate of Applied Science - Applied Psychology And Life Coaching
Udemy Academy
High School Diploma -
John Adams