Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rowena Golez

Anchorage,AK

Summary

Professional in patient services with strong background in healthcare administration and customer service. Skilled in managing patient interactions, coordinating schedules, and ensuring seamless communication between medical staff and patients. Known for collaborative approach and adaptability to changing needs, driving team success and patient satisfaction. Reliable in high-pressure environments, with focus on delivering results and improving patient care processes.

Overview

11
11
years of professional experience

Work History

Senior Patient Service Representative

Providence Medical Group
01.2025 - Current
  • Verified insurance eligibility and coverage for patients.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
  • Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
  • Processed referral requests from doctors and other health care professionals.

Medical Office Receptionist

Providence Medical Center
05.2023 - Current
  • Photocopied, faxed and filed patients records practicing confidentiality measures.
  • Entered updated information in patient account and charts.
  • Relayed messages and transferred records between staff and offices to facilitate effective patient care.
  • Printed patient forms and reviewed charts to prepare for upcoming appointments.
  • Informed medical assistants regarding arrival and delays of patients to maintain smooth flow of schedule.
  • Verified patients' insurance coverage and followed up on missing and incorrect information to help streamline billing.
  • Greeted patients and visitors upon arrival, providing welcoming environment.
  • Scanned documents into electronic health records system accurately.
  • Answered telephone calls promptly, directing them to appropriate staff members.
  • Coordinated referrals to specialists and other healthcare providers.
  • Entering referrals and calling on patients.
  • Checked patients in and out of appointments.

Stocker

Fred Meyers
09.2023 - 01.2024
  • Promoted positive customer service by helping individuals locate desired items.
  • Collected cardboard and bound for transport using automatic baling machinery.
  • Identified products in need of restocking by taking accurate inventories.
  • Retained clean, neat aisles and removed debris from public areas.
  • Kept shelves well-stocked with current merchandise for customers' convenience.
  • Removed damaged or expired items from shelves to keep stock fresh.
  • Provided excellent customer service by answering questions and providing product insights.
  • Rotated stock, faced products and built attractive displays.
  • Operated pallet jacks and other equipment safely to transport products throughout store.

Teller

Alaska Usa
02.2021 - 04.2023
  • Kept accurate drawer counts with correct handling of cash transactions.
  • Maintained strict compliance with banking standards, regulations, and laws.
  • Deepened customer relationships through knowledgeable support for day-to-day banking needs.
  • Retained up-to-date knowledge of offered products and services to educate customers on features, benefits and pricing.
  • Identified suspected fraud based on behavioral and transaction markers.
  • Assisted in greeting, directing and engaging with client lobby traffic.

Collections Agent

Alaska Usa
02.2021 - 04.2023
  • Investigated and resolved balances using proactive communication with external and internal customers.
  • Resolved client billing problems by collecting direct payments and setting up payment plans.
  • Handled outbound collection telephone calls with consistent service quality and excellent success rate.
  • Identified, investigated and resolved overpayments and duplicated payments.
  • Analyzed customer payment histories to identify patterns or changes that may indicate potential default risk.
  • Input data and verified information to process electronic payments.
  • Trained new hires on company policies, procedures, and best practices in collections management.
  • Maintained accurate records of all collection activities in company database.
  • Provided exceptional customer service while discussing sensitive financial matters with debtors.
  • Provided accurate responses to customers' servicing questions and concerns.
  • Documented each customer interaction in servicing system.

Material Handler

Fedex
02.2016 - 02.2021
  • Prepared outgoing shipments by picking, packing, and labeling items according to customer orders.
  • Utilized computer systems to track inventory movement and maintain accurate records.
  • Sorted and organized inventory in designated areas.
  • Created storage space for incoming items, continuously organizing and consolidating stock.
  • Collaborated with team members to meet daily production goals.
  • Loaded and unloaded materials from trucks and storage areas.
  • Prioritized workload based on urgency of customer orders or production requirements.
  • Assisted in maintaining clean and organized warehouse environment.
  • Trained new employees on proper material handling procedures and safety practices.
  • Attached classifying tags to containers to provide identifying information.
  • Checked and sorted cargo at loading and unloading points.

Cashier

Home Depot
01.2015 - 08.2016
  • Engaged customers in pleasant conversation while completing cash register transactions.
  • Kept clean, organized and well-stocked checkout areas.
  • Bagged, boxed or wrapped products for customers.
  • Worked with supervisory team to meet customer needs.
  • Provided information to customers on products or services.
  • Gave customers full attention and attended to their needs.
  • Promoted loyalty programs and store cards.
  • Trained new retail team members in customer service and company policies.
  • Promoted customer satisfaction by supporting merchandise selection, returns and exchanges.
  • Redeemed coupons, loyalty points and benefits for purchased items.
  • Enhanced shopping experiences, directing or escorting to product locations on sales floor.

Cashier

Fred Meyers
04.2014 - 06.2015
  • Maintained clean, organized, and well-stocked checkout areas with regular attention to displays.
  • Resolved guest issues by working with customer service leaders and area managers to meet individual needs.
  • Gave customers full attention and attended to their needs.
  • Kept clean, organized and well-stocked checkout areas.
  • Bagged, boxed or wrapped products for customers.
  • Worked with supervisory team to meet customer needs.
  • Engaged customers in pleasant conversation while completing cash register transactions.

Education

GED -

Skills

  • Patient Relations
  • Patient Scheduling
  • Front Desk Operations
  • Patient check-in
  • Customer Service
  • Telephone Etiquette
  • Data Entry
  • Multitasking Abilities
  • Professionalism
  • HIPAA compliance
  • Exceptional communication
  • Professionalism and ethics
  • Customer service
  • Money handling

Timeline

Senior Patient Service Representative

Providence Medical Group
01.2025 - Current

Stocker

Fred Meyers
09.2023 - 01.2024

Medical Office Receptionist

Providence Medical Center
05.2023 - Current

Teller

Alaska Usa
02.2021 - 04.2023

Collections Agent

Alaska Usa
02.2021 - 04.2023

Material Handler

Fedex
02.2016 - 02.2021

Cashier

Home Depot
01.2015 - 08.2016

Cashier

Fred Meyers
04.2014 - 06.2015

GED -

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