Rowena Lujero
San Diego,CA
Summary
Proven leader with strong foundation in managing daily operations and account management. Established success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.
Overview
15
15
years of professional experience
Work History
Assistant Manager - Inside sales
Bollore Logistics Singapore Pte Ltd
Singapore, Singapore
11.2020 - Current
- Manages and expands the portfolio of assigned local and global customers.
- In-charge of international and domestic freight shipment activation, monitoring schedules as well as deliveries
- Ensure customer's satisfaction through achieving set targets and by being pro-active to minimize service issues
- Prepares rate proposals for freight movements and always provide alternatives or value-add propositions to optimize wins.
- Serves as the escalation point for any shipment and warehouse operational issues for the assigned accounts.
- Represent and takes the lead for the company in Business Reviews
- Coaches team of 3 members in day to day tasks and influence them to take positive action for their assigned work through monthly one on one
Route Development Manager
Agility Internaltional Logistics Pte Ltd
Singapore, Singapore
09.2013 - 11.2020
- Managed and expanded the portfolio of assigned Regional & Global customers
- Worked closely with Global network for alignment on pricing and service deliverables
- In-charge of global, regional RFQ pricing as well as spot quotations and postmortem analysis of the rates
- Assure successful customer implementation with operations and/or business units, in-country and overseas
- Assist or lead the hosting of sales visits of overseas sales personnel to develop targeted sales customers
Assistant General Manager - Operations
Transglobal Consolidators Inc
Philippines, Philippines
09.2009 - 06.2013
- Negotiate and secures contract rates with carriers as well as other 3PL providers
- In-charge of customer service and operations team who arrange export freight bookings
- Ensures that consolidations are profitable and Block space agreements with carriers are fulfilled
- Develops and delivers progress reports, proposals, and monthly performance presentation to Top management
- Ensures smooth coordination between Sales and Operations by implementing Standard Operating Procedures
Education
Bachelor of Science - Finance
St Scholastica's College of Manila
PhilippinesSkills
- Account Management
- Logistics Management
- Freight Experience
- Operations Management
- Procurement
- Customer Relations
- Team motivation
Languages
English
Native or Bilingual
Timeline
Assistant Manager - Inside sales
Bollore Logistics Singapore Pte Ltd
11.2020 - Current
Route Development Manager
Agility Internaltional Logistics Pte Ltd
09.2013 - 11.2020
Assistant General Manager - Operations
Transglobal Consolidators Inc
09.2009 - 06.2013
Bachelor of Science - Finance
St Scholastica's College of Manila