Rowena McCune
Las Vegas,NV
Summary
Telephone Operator with background assisting customers by phone and in person. Friendly and helpful when answering calls and transferring customers. Knowledgeable about services offered and expert at answering commonly asked questions. Focused multi-tasker when toggling between helping in-person customers and promptly responding to calls.
Reliable housekeeping worker dedicated to keeping areas clean, organized and tidy. Knowledgeable about cleaning infection-prone areas such as bathrooms with care and attention to detail. Well-organized team player committed to guest satisfaction.
Reliable fast food worker experienced in basic food and beverage preparation. Maintains clean, tidy spaces to entice customers and encourage business. Always ready to help team members and assist customers.
Overview
4
4
years of professional experience
Work History
PBX Operator
Hilton
Las Vegas, NV
07.2021 - 01.2022
- Greeted customers and answered inquiries regarding services provided.
- Monitored and operated PBX switchboard to route incoming calls to appropriate personnel.
- Provided customer service support by answering questions, resolving issues, and providing information.
- Transferred calls to the correct departments or individuals in accordance with established procedures.
- Assisted external callers with department directory information as needed.
- Performed administrative duties such as filing, photocopying, faxing documents.
- Operated multi-line telephone system to answer incoming calls and direct callers to specific destinations based on their needs.
Crew Member
Jollibee
Las Vegas, NV
04.2021 - 08.2021
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Informed customers about daily specials in an engaging manner.
- Wiped down tables and equipment, swept and refilled stock.
- Interacted pleasantly with guests to deliver quality customer service.
- Packed fast food products in approved containers, cups and bags.
- Drove team success by quickly completing assigned tasks.
- Stocked shelves and cases with new or transferred items.
- Prepared quality products while maintaining portion control and presentation within service goal times.
Housekeeper/ Runner
Mastercorp Resort Housekeeping Services
Las Vegas, NV
07.2020 - 04.2021
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Sanitized all areas of the hotel lobby and public restrooms.
- Emptied trash receptacles throughout the property.
- Scrubbed kitchen appliances, countertops and fixtures.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Organized closets with hangers for guests' clothing items.
- Responded to requests from guests regarding housekeeping needs.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Reported any maintenance issues or damage to supervisors immediately.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Followed safety procedures when handling hazardous materials.
- Observed proper use of chemicals when cleaning various surfaces.
- Disinfected telephones, light switches and other frequently touched objects.
- Ensured that all health standards were met during cleaning operations.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Interacted pleasantly with clients and guests when performing daily duties.
- Maintained and organized cleaning supplies stock.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Returned rooms to occupant-ready status to satisfy future guests.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
Crew Member
McDonald's Restaurant
Seymour, MO
03.2018 - 04.2020
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Wiped down tables and equipment, swept and refilled stock.
- Served food quickly for positive guest experiences.
- Interacted pleasantly with guests to deliver quality customer service.
- Organized and restocked supplies to support operations and team productivity.
Education
High School Diploma -
San Joaquin Nationa High School
Philippines03-2015
Skills
- Answering questions
- Switchboard operations
- Coordinating Reservations
- Setting reservations
- Work Prioritization
- Excellent verbal communication skills
- Professional Communication
- Greeting customers
- Computer Skills
- Typing Skills
- Call transfers
- Flexible Schedule
- Dusting
- Safe cleaning with chemicals
- Restroom detailing
- Guest Relations
- Customer Service
- Chemical Handling
- Closet detailing
- Teamwork
- Polishing surfaces
- Quality Assurance
- Hospitality background
- Exceptional time management
- Physically strong
- Cleaning light fixtures
- Cleaning methods
- Mopping and buffing floors
- Customer service-focused
- Complex Problem-Solving
- Vacuuming and sweeping
- Customer-Oriented
- Hardworking
- Product deliveries
- Patron Relations
- Supply Replenishment
- Route Planning
- Order Accuracy
- Menu Memorization
- Customer Engagement
- Safe Food Handling
- Food Preparation
- Initiative and Self-Motivation
Timeline
PBX Operator
Hilton
07.2021 - 01.2022
Crew Member
Jollibee
04.2021 - 08.2021
Housekeeper/ Runner
Mastercorp Resort Housekeeping Services
07.2020 - 04.2021
Crew Member
McDonald's Restaurant
03.2018 - 04.2020
High School Diploma -
San Joaquin Nationa High School
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