Summary
Overview
Work History
Education
Skills
Awards
Languages
Timeline
Generic

Rowena McEntire

Logan

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Team player that wants others to succeed. Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity.

Overview

9
9
years of professional experience

Work History

Sr. Data Processor

Verisys
South Jordan
01.2022 - Current
  • Company Overview: Verisys - South Jordan, UT
  • Applies analytical thinking and problem solving to troubleshoot and resolve issues in production.
  • Contributed to team objectives, achieving quotas within stringent deadlines.
  • Inspected finished products to verify conformity to quality standards.
  • Read and understood the production orders to complete accurate work and minimize wasted resources in Quality Assurance (QA).
  • Monitored and adjusted production processes for quality and productivity.
  • Discussed job performance problems with employees to identify causes and resolve problems.
  • Verisys - South Jordan, UT
  • Assisted in developing test plans for quality assurance purposes.
  • Resolved issues related to incorrect or incomplete records within the system.
  • Reviewed and analyzed data from various sources to identify discrepancies or errors.

Production Analyst

Verisys
South Jordan
12.2020 - 01.2022
  • Company Overview: Verisys - South Jordan, UT
  • Checked and completed production logs and specification sheets on excel to keep track of provider's Medpass with information about their licenses.
  • Compiled and evaluated data to determine and maintain quality and reliability of healthcare workers based on disciplines they may or may not maintain.
  • Compiled data from U.S. and state boards to identify active or inactive licenses of healthcare workers.
  • Monitored data entry processes and worked to improve efficiency and performance.
  • Located and corrected data entry errors and reported to management.
  • Identified data errors and discrepancies and implemented swift corrections.
  • Utilized established methods for data processing and analysis for consistency and accuracy.
  • Conducted audits of existing data entry processes.
  • Knowledgeable in special products such as VLS, LV, CM, MP, Advantage and NPDB.
  • Familiar with Scrum, Sprints, DevOps, Kanban and Agile.
  • Verisys - South Jordan, UT

Reservations Agent/Special Teams Coordinator

JetBlue Airways
Salt Lake City
03.2016 - 09.2020
  • Company Overview: JetBlue Airways - Salt Lake City, UT
  • Collaborated with clients to understand needs and budget, advising on optimum destinations, transportation modes and dates, and accommodations.
  • Identified international travel risks on behalf of clients to avoid negative impact on projects.
  • Made airline, car rental, and hotel reservations and notified travelers of arrangements and revisions.
  • Attended travel webinars and training sessions to remain updated with tourism trends, accommodations, and travel modes.
  • Kept accurate records of incoming and outgoing communications to maintain data integrity for customer interactions and internal reporting.
  • Reconciled travel billing and credit card statements and presented cost-savings reports to clients and management.
  • Informed passengers of essential travel information, including travel times, visa requirements, and transportation connections.
  • JetBlue Airways - Salt Lake City, UT
  • Processed customer reservations using online booking systems and phone inquiries.
  • Provided detailed information about services, rates, and availability to clients.
  • Managed cancellations and changes in reservations efficiently and accurately.
  • Collaborated with team members to enhance guest experiences through effective communication.
  • Resolved guest complaints and concerns with empathy and professionalism.
  • Maintained up-to-date knowledge of company policies, services, and local attractions.
  • Answered inbound calls and responded to customer inquiries regarding reservations.
  • Ensured all reservations were properly documented in the system.
  • Processed customer payments for reservations over the phone.
  • Resolved guest complaints by providing exceptional customer service.
  • Assisted customers with special needs or requests such as room upgrades or late check-outs.
  • Assisted customers via phone by providing confirmations, answering questions, and offering general information.
  • Offered personalized recommendations based on guest preferences.

Education

Certified Nurse Assistant - Triage

Davis Applied Technology College
Kaysville, UT
07-1993

Associate of Science - Medical Anthropology

Weber State University
Ogden, UT
06-1993

High School Diploma -

Clearfield High School
Clearfield, UT

Skills

  • Multitasking
  • Typing skills 65wpm
  • Stellar communication skills, written and verbal
  • Leadership experience
  • Customer service
  • De-escalation tactics
  • STAR method
  • Computer Proficiency
  • Problem-solving
  • Able to focus on task at hand
  • Trained in 10-Key
  • Office Organization
  • Editing abilities
  • Discerning skills

Awards

  • CPR/First Aid Highest Achievement Award, First Place in the State of UT, 1992
  • CPR/First Aid Fifth place in USA overall, 1992
  • Nursing Highest Achievement Award, First Place in the State of UT, 1993
  • Nursing 6th place in USA overall, 1993

Languages

English

Timeline

Sr. Data Processor

Verisys
01.2022 - Current

Production Analyst

Verisys
12.2020 - 01.2022

Reservations Agent/Special Teams Coordinator

JetBlue Airways
03.2016 - 09.2020

Certified Nurse Assistant - Triage

Davis Applied Technology College

Associate of Science - Medical Anthropology

Weber State University

High School Diploma -

Clearfield High School

Similar Profiles

CREATE PROFILE