Rowena Reyes

work with the vendors needs like fixtures merchandising and signage

• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Monitored workflow to improve employee time management and increase productivity.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Developed effective improvement plans in alignment with goals and specifications.
• Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Strengthened communication skills through regular interactions with others.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Listened to customer needs and desires to identify and recommend optimal products.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Developed strong rapport with customers and created positive impression of business.
• Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.

processing western union sending and receiving money

doing zero outs taking special orders and damaged products

• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Answered customer questions about sizing, accessories, and merchandise care.

merchandising and organizing the sale floors

• Prepared merchandise for sales floor by pricing or tagging.
• Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
• Accurately processed POS transactions, returns, payment cards, and receipts to customers.
• Engaged with customers to build rapport and loyalty.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Managed returns, exchanges and refunds in accordance with store policy.
• Developed strong rapport with customers and created positive impression of business.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Helped customers locate products and checked store system for merchandise at other sites.
• Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.