Rowena Reynolds
Machesney Park,IL
Summary
Detail-oriented professional with extensive experience in patient scheduling and administrative support. Proven ability to manage inquiries, coordinate appointments, and maintain accurate records in electronic health systems.
Overview
19
19
years of professional experience
Work History
Pre-Reg & Scheduling Spec
OSF Healthcare Cardiovascular Institute
Rockford , IL
08.2025 - Current
- Coordinated patient scheduling for cardiovascular appointments and procedures.
- Managed incoming calls to assist patients with scheduling inquiries.
- Updated patient records in electronic health systems for accurate appointment information.
- Provided support in verifying insurance information during scheduling processes.
- Assisted in maintaining a user-friendly scheduling calendar for medical professionals.
- Communicated effectively with patients regarding appointment confirmations and reminders.
- Developed familiarity with office protocols and procedures in a healthcare setting.
- Ensured compliance with company policies, procedures, and regulations related to scheduling activities.
- Utilized customer service skills when interacting with clients over the phone or via email.
- Maintained accurate records of all meetings and events in the scheduling system.
- Analyzed data from previous months' schedules in order to identify areas of improvement for future plans.
- Developed proactive solutions for potential scheduling problems or conflicts.
- Responded quickly and efficiently to urgent requests for schedule changes or modifications.
- Communicated regularly with team members regarding updates on current and pending scheduling matters.
Front Desk Receptionist
Candlewood Suites Hotel
Rockford, Illinois
09.2006 - Current
- Greeted visitors and answered inquiries at the front desk.
- Managed multi-line phone system to direct calls efficiently.
- Assisted with administrative tasks, including data entry and document preparation.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Responded to inquiries and room requests made online, by phone, and via email.
- Handled sensitive information in a confidential manner.
Education
Medical Office Assistant
Rockford Career College
Rockford, IL11-2009
Bachelor of Science - Hotel And Restaurant Mgt
University of San Jose Recoletos
Cebu City, Philippines03-2000
Skills
- Appointment scheduling
- Electronic health records
- Insurance verification
- Data analysis
- Calendar management
- Customer relationship management
Timeline
Pre-Reg & Scheduling Spec
OSF Healthcare Cardiovascular Institute
08.2025 - Current
Front Desk Receptionist
Candlewood Suites Hotel
09.2006 - Current
Medical Office Assistant
Rockford Career College
Bachelor of Science - Hotel And Restaurant Mgt
University of San Jose Recoletos
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