Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Rowena Skinner

Porter,TX

Summary

Accomplished Team Lead Manager and Assistant Store Manager with a proven track record, of fostering customer focus and mentoring teams for performance improvement. At Walmart and Navy Marine Corps Exchange, enhanced operational efficiencies and achieved high customer satisfaction ratings. Skilled in operations management and coaching, adept at driving significant revenue growth and exceeding sales targets. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Team Lead Manager

Walmart
10.2015 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Directed and supervised team of 40 employees to ensure proper recording and an efficient flow of all goods being stored or shelved.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.

Assistant Store Manager

Navy Marine Corps Exchange
01.2005 - 07.2015
  • Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
  • Managed daily store operations to ensure optimal customer service and employee productivity.
  • Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
  • Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
  • Maintained visual merchandising standards throughout the store to create an appealing shopping environment for customers.
  • Played a key role in achieving consistently high customer satisfaction ratings by addressing concerns promptly and providing solutions that exceeded expectations.
  • Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
  • Communicated issues and challenges to corporate leadership, providing possible solutions.
  • Executed successful store opening and closing procedures, ensuring all tasks were completed accurately and on time.
  • Implemented loss prevention strategies to minimize shrinkage and increase overall profitability.
  • Established strong vendor relationships for timely delivery of products, reducing stockouts and improving customer satisfaction.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.

Education

Associate of Arts - General Studies

University of Mindanao
Davo City, Phillippines

High School Diploma -

Davo City High School
Davo, Phillippines
03.1980

Skills

  • Customer Focus
  • Coaching and Mentoring
  • Performance monitoring
  • Performance Improvement
  • Schedule Management
  • Operations Management
  • Product Management
  • Attention to Detail
  • Analytical Thinking
  • Work Planning
  • Flexible Schedule
  • Safety
  • Overtime Management

Certification

PLE(Power Lifting Equipment- I.e. Forklift, scissor lift


Languages

English
Native or Bilingual
Japanese
Professional Working

Timeline

Team Lead Manager

Walmart
10.2015 - Current

Assistant Store Manager

Navy Marine Corps Exchange
01.2005 - 07.2015

Associate of Arts - General Studies

University of Mindanao

High School Diploma -

Davo City High School
Rowena Skinner