Rowena Sylvain
Enterprise,United States
Summary
Talented Owner/Worker with excellent marketing,hospitality, customer service and facility oversight skills and more than 10 years of experience. Highly effective and comfortable working with people at all levels in organization. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Creative Business Owner with exceptional background spent in Industry-leading. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Assistant Executive Housekeeper
Fairfield Inn And Suites Marriott
Enterprise, AL
12.2022 - Current
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed strong communication and organizational skills through working on group projects.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Learned and adapted quickly to new technology and software applications.
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Applied effective time management techniques to meet tight deadlines.
- Passionate about learning and committed to continual improvement.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Owner/Operator
Sylvain's Cleaning Services
03.2020 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
Fomer Owner of Philippine Cuisine
Philippine Cuisine
03.2019 - 07.2021
- Assisted other chefs with ingredients preparation in support of recipes designed by head chef.
- Cleaned kitchen counters, refrigerators and freezers.
- Planned and directed high-volume food preparation in fast-paced environment.
- Maintained well-organized mise en place to keep work consistent.
- Assisted with routine stock rotation to keep ingredients fresh.
- Rotated food regularly, removing outdated items for proper disposal.
- Placed orders to restock items before supplies ran out.
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
- Mentored kitchen staff to prepare each for demanding roles.
- Collaborated with staff members to create meals for large banquets.
- Prepped daily menu items to quickly deliver to Job title upon request.
- Aligned seasonal plans with ingredient availability and key area events for optimal promotions.
- Supervised and enhanced work of team producing more than plates per day.
Housekeepinng Spervisor
IHG Army Hotels
11.2016 - 09.2020
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Evaluated employee performance and developed improvement plans.
Housekeeper
IHG ARMY HOTEL
12.2011 - 03.2015
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
Education
Some College - Computer And Information Sciences
University of The Philippines
Philippines Marikina High School
Philippine 03.1996
Skills
- Business Administration
- Coaching and Mentoring
- Business Development
- Financial Management
- Verbal and Written Communication
- Staff Training
- Quality Management Systems
- Customer Relations
- Client Service
- Balanced Work Ethic
- Approachable and Outgoing
Timeline
Assistant Executive Housekeeper
Fairfield Inn And Suites Marriott
12.2022 - Current
Owner/Operator
Sylvain's Cleaning Services
03.2020 - Current
Fomer Owner of Philippine Cuisine
Philippine Cuisine
03.2019 - 07.2021
Housekeepinng Spervisor
IHG Army Hotels
11.2016 - 09.2020
Housekeeper
IHG ARMY HOTEL
12.2011 - 03.2015
Some College - Computer And Information Sciences
University of The Philippines
Marikina High School