Rowena Ulu
Narrowsburg,NY
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Monticello Housing Authority
07.2023 - 12.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Developed strategies to streamline and improve office procedures.
Guest Service Agent
The Chatwal Lodge - The Catskills
11.2022 - 04.2023
- Collected room deposits, fees, and payments.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Maintained consistent positive customer feedback.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Recommended hotel services or amenities that guest may find useful.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Provided guest assistance and recommendations for tourist attractions.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
Business Administrative and Co-Owner
What's Next Renovations, LLC
05.2019 - 10.2022
- Established foundational processes for business operations.
- Evaluated suppliers to maintain cost controls and improve operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Improved operational efficiencies to reduce costs and improve productivity.
Project Coordinator
Dynalink Communications
02.2018 - 08.2019
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Maintained database and spreadsheets with accurate inventory and status.
Education
Bachelor of Arts - Business Administrations
Arizona University Global Campus
Arizona08.2019
Associate of Applied Science - Medical Assistant
Sullivan County Community College
Loch Sheldrake, NY09.2014
Skills
- Mail Handling
- Letter Preparation
- Clerical Support
- Calendar Management
- Office Administration
- Invoice Processing
- Data Entry
- Minute Taking
- Research
- Workflow Optimization
- Filing
- Appointment Scheduling
- Quality Assurance
Certification
ADP Payroll Certified with Coursera Online
Timeline
Administrative Assistant
Monticello Housing Authority
07.2023 - 12.2023
Guest Service Agent
The Chatwal Lodge - The Catskills
11.2022 - 04.2023
Business Administrative and Co-Owner
What's Next Renovations, LLC
05.2019 - 10.2022
Project Coordinator
Dynalink Communications
02.2018 - 08.2019
Bachelor of Arts - Business Administrations
Arizona University Global Campus
Associate of Applied Science - Medical Assistant
Sullivan County Community College
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