ROWENA A. JOHNSON
Detroit,MI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
24
24
years of professional experience
Work History
Teacher's Assistant
Detroit Child Development
10.2007 - 06.2008
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Worked with lead teacher to monitor class students and take attendance.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Supported student learning objectives through personalized and small group assistance.
Mail Carrier
United States Postal Service
10.2004 - 02.2005
- Developed interpersonal skills
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Handled mail and packages with care to prevent damage during delivery.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
- Sorted and placed mail into designated bins with high levels of accuracy.
Secretary
East Catholic Ceta Program
06.1997 - 08.1998
- Managed phone and email correspondences
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed filing system, entered data and completed other clerical tasks.
Office Clerk
Census Bureau
08.1995 - 05.1996
- Maintained and organized company files
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
Spot Welder
The Budd Company
06.1985 - 08.1988
- Supported production needs by performing routine welding tasks using standard procedures and equipment.
- Supported production needs by moving items between equipment, conveyors, and staging areas.
- Replenished supplies
Hematology Assistant
Mt Elliot Medical Clinic
05.1984 - 01.1985
- Collected and documented patient medical information such as blood work results.
- Completed clinical test and gathered patient data for interpretation by physician.
- Prepared lab specimens for diagnostic evaluation of drawn blood and urine samples.
Education
Associate of Art -
Wayne Community College
Detroit, MIHigh School Diploma -
Southeastern High School
Detroit, MISkills
- Detail oriented
- Computer savvy
- Types 60-65 wpm
- Proficient organizer
- Effective Written and Verbal Communication
- Administrative and Office Support
- Customer Service Specialist
Timeline
Teacher's Assistant
Detroit Child Development
10.2007 - 06.2008
Mail Carrier
United States Postal Service
10.2004 - 02.2005
Secretary
East Catholic Ceta Program
06.1997 - 08.1998
Office Clerk
Census Bureau
08.1995 - 05.1996
Spot Welder
The Budd Company
06.1985 - 08.1988
Hematology Assistant
Mt Elliot Medical Clinic
05.1984 - 01.1985
Associate of Art -
Wayne Community College
High School Diploma -
Southeastern High School
Similar Profiles
Takiyah PeppersTakiyah Peppers
Child Youth Services Worker at Detroit Arsenal Child Development CenterChild Youth Services Worker at Detroit Arsenal Child Development Center
Kennedy CurlKennedy Curl
Assistant Program Director at ABC Academy - Preschool, Child Care and Child DevelopmentAssistant Program Director at ABC Academy - Preschool, Child Care and Child Development
Reagan HuntReagan Hunt
Private Childcare Provider at Village Church Child Development Development CentePrivate Childcare Provider at Village Church Child Development Development Cente
Ka-El PriceKa-El Price
Driver/Car Porter at Precision Vehicle HoldingsDriver/Car Porter at Precision Vehicle Holdings
Danielle KelseyDanielle Kelsey
Special Assistant to Chief of Staff at Lansing School DistrictSpecial Assistant to Chief of Staff at Lansing School District