Rowena B. Plumb
Penn Valley,CA
Summary
Dedicated and compassionate healthcare professional with over a decade of experience in Medical assisting, patient care, and administrative support. Adept at coordinating medical procedures, managing patient records, and providing top-notch caregiving services. Skilled in fostering a positive environment for patients and medical staff,ensuring smooth operations within healthcare facilities. Known for exceptional organizational skills, a detail-oriented approach, and the ability to handle complex tasks efficiently. Committed to continuous professional growth and delivering high-quality care.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Caregiver Attendant
Always Best Care
02.2023 - 11.2024
- Implemented strategies to prevent falls and accidents in the home setting, reducing risk of injury to patients.
- Ensured patient safety through diligent monitoring and adherence to care plans.
- Increased patient mobility through physical therapy exercises and proper use of assistive devices.
- Provide companionship and emotional support to patients, fostering a nurturing and caring environment.
Medical Assistant
Sierra Sinus
08.2021 - 10.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Conducted patient intake procedures, including checking vital signs, collecting medical histories, and preparing patient for examinations.
- Assisted physician during nasal and sinus procedures, ensuring smooth execution of pre- and post -operative tasks.
- Managed the sterilization of medical instruments using chemical solution and autoclaves,maintaining strict hygiene standards.
COVID-19 Temperature Screener
Integrated Resources Inc.
05.2020 - 08.2021
- Collaborated with team members to continually refine and improve screening processes, resulting in increased operational efficiency.
- Demonstrated empathy and understanding when interacting with anxious or concerned individuals during temperature screenings.
- Responded calmly and efficiently during high-pressure situations where there were large volumes of people requiring screening services simultaneously.
- Stayed informed on current COVID-19 guidelines, regularly updating protocols as necessary to maintain compliance with public health recommendations.
Day Tech/ Magical Assistant
Peninsula Sleep Center
03.2019 - 03.2020
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Educated patients on the use of CPAP/APAP devices, highlighting their benefits and ensuring proper usage for improved outcomes
- Conducted in-office sleep studies and multi-sleep latency tests( MSLT) with precision and adherence to protocols
Activity Assistant/Back Office Medical Assistant
Burlingame Long Term Care
09.2016 - 09.2017
- Managed activity calendar, ensuring diverse options catered to a wide range of interests and abilities.
- Provided compassionate support for residents experiencing emotional challenges or undergoing personal transitions within their living environment.
- Conducted sensory stimulation activities for memory care patients, improving mood regulation and reducing agitation incidents.
- Coordinated special events to celebrate holidays, birthdays, or other milestones that fostered a sense of community within the residence.
- Scheduled patient appointments, managed correspondence, and processed financial transaction accuracy.
Care Management
Institute on Aging
02.2014 - 09.2016
- Ensured client satisfaction and loyalty by consistently delivering exceptional Life Care Management services tailored to individual needs.
- Trained new staff members on company policies, safety procedures, and best practices in pet care management.
- Contributed to improved clinical outcomes with diligent wound care management including dressing changes, assessments of healing progressions or complications.
- Participated in ongoing professional development opportunities focused on emerging trends in mental health care management.
Medical Coding and Billing Specialist
Live Well Medical Clinic
02.2011 - 05.2014
- Provided exceptional customer service to patients, addressing their concerns regarding insurance claims or billing issues with empathy and professionalism.
- Developed a comprehensive understanding of ICD-10-CM, CPT, and HCPCS codes to ensure proper use in medical coding assignments.
- Maintained patient confidentiality by adhering to strict HIPAA regulations during all aspects of the coding and billing processes.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Reduced errors in medical coding and billing processes by conducting thorough audits of patient records.
Education
Medical Assistant
MedCerts
14143 Farmington Road Livonia, MI12-2024
Associate of Science - Bachelor of Science in Nursing (2yrs.)
Iloilo Doctors College
Philippines03-2014
Bachelor of Science - Business Management
Central Philippine University
Philippines03-1998
Skills
- Patient Care
- Medical Assistance
- Administrative Support
- Technical Proficiency
- Team Collaboration
- Problem Solving
- Medical Billing and Coding
- Data Analysis and Reporting
Certification
- On review for Medical Assistant examination ( National Exam)
- Certificate of Completion, CDC Vaccination Training
- Certified Polysomnographic Trainee, Medical Board of California
- Certified Nursing Assistant
- Certificate in Medical Billing and Coding
Timeline
Caregiver Attendant
Always Best Care
02.2023 - 11.2024
Medical Assistant
Sierra Sinus
08.2021 - 10.2022
COVID-19 Temperature Screener
Integrated Resources Inc.
05.2020 - 08.2021
Day Tech/ Magical Assistant
Peninsula Sleep Center
03.2019 - 03.2020
Activity Assistant/Back Office Medical Assistant
Burlingame Long Term Care
09.2016 - 09.2017
Care Management
Institute on Aging
02.2014 - 09.2016
Medical Coding and Billing Specialist
Live Well Medical Clinic
02.2011 - 05.2014
- On review for Medical Assistant examination ( National Exam)
- Certificate of Completion, CDC Vaccination Training
- Certified Polysomnographic Trainee, Medical Board of California
- Certified Nursing Assistant
- Certificate in Medical Billing and Coding
Medical Assistant
MedCerts
Associate of Science - Bachelor of Science in Nursing (2yrs.)
Iloilo Doctors College
Bachelor of Science - Business Management
Central Philippine University
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