ROWENA HARDRICT

Improved product quality by conducting thorough inspections and identifying areas for improvement.

• Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
• Kept accurate records of all tests performed, enabling easy identification of trends or potential issues over time.
• Assisted in training new technicians, sharing knowledge, best practices, and improving team performance as a whole.
• Provided timely feedback to production teams for expedited resolution of quality issues.
• Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.

• Reduced downtime with proactive troubleshooting and swift resolution of technical issues.
• Contributed to cost savings by minimizing waste materials through efficient use of resources.
• Optimized machine performance with regular inspections, cleaning, and lubrication as needed.
• Promoted a safe working environment by strictly adhering to safety guidelines and protocols at all times.
• Maintained a clean and organized work environment for optimal safety and efficiency.
• Actively participated in quality control measures to ensure compliance with industry standards.

• Increased revenue generation by optimizing retail offerings within post office lobby area based on customer demand patterns.
• Addressed safety concerns proactively by conducting frequent inspections of facilities and equipment, implementing necessary repairs or upgrades as needed.
• Reduced wait times for customers through efficient queue management strategies during peak hours.
• Established strong community presence by participating in local events and outreach programs, fostering positive relationships with local residents and businesses.
• Conducted periodic audits of financial records to maintain accuracy, transparency, and adherence to budgetary guidelines.
• Managed all aspects of post office staffing, including hiring, training, scheduling, and performance management to ensure a high-performing team.

• Established work schedules & allocated work hours to meet service requirements based on changes in mail volume and human resources available
• Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
• Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
• Enhanced team productivity through regular coaching, feedback, and performance evaluations.
• Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.

• Balanced daily cash transactions accurately when collecting postage fees from customers upon delivery of certain items requiring additional payment.
• Enhanced customer satisfaction with timely and accurate deliveries, adhering to strict schedules and protocols.
• Streamlined package handling processes by implementing proper organization methods within the postal vehicle for fast retrieval during deliveries.
• Trained new City Mail Carriers on best practices, enhancing overall team knowledge and performance levels.
• Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.