Rowley Andrew
Shady Side,MD
Summary
At Ripples Auto Parts, excelled in streamlining order fulfillment and maintaining over 95% on-time delivery rates, showcasing strong communication and safe driving practices. Fostered client relationships and collaborated for cross-selling success, underpinning customer service abilities with vehicle maintenance knowledge.
Overview
20
20
years of professional experience
Work History
Commercial Parts Driver
Ripples Auto Parts
Upper Marlboro, MD
06.2021 - 06.2024
- Streamlined the order fulfillment process by working closely with warehouse staff to ensure accuracy of orders before shipment.
- Achieved on-time delivery rates consistently above 95% throughout tenure as a Commercial Parts Driver.
- Managed all required documentation for each delivery, ensuring accurate records were maintained for billing and regulatory purposes.
- Collaborated with sales team to promote new products, resulting in increased revenue from cross-selling opportunities.
- Developed strong relationships with clients by offering exceptional service and addressing concerns promptly.
- Supported inventory management efforts through regular stock counts, identifying discrepancies, and requesting replenishment as needed.
ALA Ramp Operations
Delta Air Lines, Inc
BWI/ SEATAC Airports
02.2015 - 05.2021
- Collaborated with other managers to develop strategies for continuous process improvement in operational efficiency.
- Proactively addressed operational challenges by anticipating potential issues and devising appropriate solutions.
- Optimized staffing levels during peak hours by analyzing schedules and adjusting resources accordingly.
- Developed comprehensive training programs for new hires to ensure seamless integration into the team.
- Achieved on-time departure rates by prioritizing tasks and closely monitoring staff productivity.
- Enhanced customer satisfaction by addressing concerns promptly and providing effective resolutions.
- Managed a team of ramp agents, providing guidance, support, and constructive feedback to ensure optimal performance.
- Maintained detailed records of ramp services performed, enabling accurate billing and reporting.
- Streamlined baggage handling processes, reducing delays in luggage delivery to passengers.
- Increased safety standards for both employees and passengers through rigorous adherence to regulations and guidelines.
- Ensured timely and accurate ramp services for aircrafts by diligently coordinating with ground staff.
Operations Non-Commissioned Officer
US Army
Schofield Barracks, Hi
06.2004 - 10.2014
- Improved operational efficiency by streamlining processes and implementing new systems.
- Assisted in strategic planning efforts by analyzing current capabilities and projecting future requirements based on mission objectives.
- Managed personnel for optimal performance, successfully completing various missions and tasks.
- Implemented inventory controls to track equipment usage accurately while minimizing waste of valuable resources.
- Oversaw maintenance programs for vehicles and equipment, maximizing service life and minimizing downtime due to repairs.
Education
Technology Degree - Electronic Systems Technician
Woodstock Job Corp
Woodstock, MD06.2004
Skills
- Strong Communication Skills
- Safe Driving Practices
- Customer service abilities
- Vehicle maintenance knowledge
- Forklift Operation Experience
- GPS Navigation Familiarity
- Defensive Driving Techniques
Timeline
Commercial Parts Driver
Ripples Auto Parts
06.2021 - 06.2024
ALA Ramp Operations
Delta Air Lines, Inc
02.2015 - 05.2021
Operations Non-Commissioned Officer
US Army
06.2004 - 10.2014
Technology Degree - Electronic Systems Technician
Woodstock Job Corp