Rowyn Iannucci-Vigeant
San Jose,CA
Summary
Motivated Delivery team member with 3 years of experience, and the ability to complete a very wide range of tasks from accurately describing product specifications in order to make a sale to guiding a 2-ton object 80 feet in the air over a house and into a yard via radio communication with a crane operator. In addition to a considerable amount of heavy lifting and delivery driving, Would often perform janitorial services in and around the warehouse and showrooms. In many instances would communicate directly with customers about our products and delivery procedures, both on-site and in-shop. Skillful in coworker and customer communication, and identifying potential safety risks in order to effectively and safely complete any task at hand.
Overview
2
2
years of professional experience
Work History
Delivery Helper
The Hot Tub WhereHouse
06.2021 - Current
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Completed on-time deliveries by choosing best and most efficient routes.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Safely secured delivery loads including Spas weighing in at sometimes over 3,000 lbs.
- Safely and expertly dismounted individual Spas weighing an average of 900 lbs from a flatbed truck among a 3-5 man team.
- Effectively and skillfully communicated information pertaining to the current situation necessary to the success and safety of a delivery.
- Safely and expertly navigated an estimated 200 spas from the road across a customer's property, around any obstacles and onto their desired resting location among a team of 3-5.
- Completed and submitted logs and paperwork every day to maintain records.
- Reported customer questions, issues and complaints to management.
- Tracked delivery information, mileage, and fuel use while on shift.
- Reported suspected mechanical issues quickly to supervisor for remediation.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
- Interpreted maps and followed written and verbal directions.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Strapped items down over protective padding to secure throughout transportation.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
- Helped train new employees in safe practices and warehouse procedures.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Operated equipment while observing standard safety procedures.
- Communicated with third party contractors (Crane companies, on-site contractors) to safely and effectively work with and around each other.
- Assembled pallets and crates for secure transportation of materials.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
Education
Associate of Arts - Hospitality Management
Mission College
Santa Clara, CA05.2025
High School Diploma -
Leigh High School
San Jose, CA06.2023
Skills
- Communication
- Ability to operate under stressful conditions
- Conflict Resolution Techniques
- Efficiency Determination
- Hospitality and Accommodation
- Heavy Lifting
- Shop Cleaning
- Customer Order Fulfillment
- General Housekeeping
- Customer Inquiries
- Commercial Locations
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Delivery Helper
The Hot Tub WhereHouse
06.2021 - Current
Associate of Arts - Hospitality Management
Mission College
High School Diploma -
Leigh High School
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