La'Shonda R. Corps
Orlando
Summary
-To help companies translate business goals into reality.
Team-minded coordinator with several years of comprehensive experience performing administrative support duties to help office run smoothly. Versed in maintaining up-to-date files, preparing and recording invoices and initiating and managing payroll. Tech-savvy and hardworking professional knowledgeable in office management and bookkeeping procedures.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
15
15
years of professional experience
Work History
Coordinator
Classic Collision Center
Orlando
08.2022 - Current
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Monitored project progress and provided updates to stakeholders.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Resolved customer complaints in a timely manner while upholding company standards.
- Monitored inventory levels and ordered additional supplies as needed.
- Facilitated communication between different departments in order to resolve issues quickly.
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
- Organized team events to promote a positive work environment.
- Maintained calendars of upcoming events, meetings and deadlines.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Recruited, interviewed and selected employees to fill vacant roles.
- Researched and prepared reports required by management or governmental agencies.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Guided employees in handling difficult or complex problems.
- Interpreted and explained work procedures and policies to brief staff.
- Computed balances, totals or commissions to support accounting team.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Resolved customer complaints or answered customers' questions.
Condition Report Writer
Manheim Auto Auction
Orlando
03.2019 - 06.2021
- Identified potential health hazards due to mold growth or water intrusion issues.
- Produced clear, concise and accurate reports in a timely manner, ensuring all relevant information is included.
- Created and maintained databases of inspection results using spreadsheet software programs such as Excel.
- Maintained records of all inspection activities according to established guidelines.
- Coordinated with contractors regarding necessary repairs or renovations.
- Conducted detailed assessments of residential and commercial buildings to identify structural deficiencies or other problems.
- Reported any hazardous materials found during inspections according to local laws and regulations.
- Prepared detailed written reports on the condition of properties, including photographs and diagrams.
- Ensured that all reports are completed within specified deadlines.
Irrigation / Landscape Lead
Bailey Scapes LLC
05.2018 - 08.2019
- Oversee job sites as well as team assigned
- Ordered inventory per site
- Drive company truck with trailer
- Installed Sprinkler system / Backflow
- Completed routine maintenance and repair.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Achieved cost-savings by developing functional solutions to problems.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Maintained updated knowledge through continuing education and advanced training.
Electrician / Laborer
Power Electric LLC
04.2017 - 05.2018
- Installed light fixtures.
- Ran electrical conduit to service panels.
- Replaced / DEMO power outlets
- Installed New Service and panels.
Financial Advisor/ Customer service
Freedom Financial Finance Company
Orlando
09.2016 - 03.2017
- Answer as well as make calls to clients, customers as well as third parties
- Monitored a payment listing per manager's instructions
- Perform daily job task via job portal
- Provide customers with product and service information
- Manage and resolve customer complaints
Parts Specialist/ Customer Service
O'Reilly Auto Parts
Orlando
05.2014 - 08.2016
- First response Team
- Customer service via phone as well as in person
- Pulled parts according to orders per manifest per day
- Cash drawer drops and deposits
- Planogram Display shelves
Collections specialist/ Customer Service Representative
The Claims Center (JNR Adjustments)
Orlando
12.2013 - 01.2015
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
- Verify claims through insurance carriers ie: Geico, Allstate, AAA, State Farm, 21St Century.
- Locate and notify customers of delinquent accounts by mail, telephone, payment.
- Advise customers of necessary actions and strategies for debt repayment.
- Persuade customers to pay amounts due on credit accounts, damage claims, or no payable checks, or to return merchandise.
HR Assistant/Work Study
Florida Technical College
Orlando
05.2013 - 02.2014
- Process, verify, and maintain personnel related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence. See more occupations related to this task.
- Explain company personnel policies, benefits, and procedures to employees or job applicants.
- Interpret and explain human resources policies, procedures, laws, standards, or regulations
- Gather personnel records from other departments or employees
Authorized Dealer/ Sales Associate
Metro PCS
Orlando
02.2010 - 01.2012
- Greet customers and ascertain what each customer wants or needs.
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Compute sales prices, total purchases and receive and process cash or credit payment.
- Answer questions regarding the store and its merchandise.
Education
Hs Diploma -
Elk Gove Illinois High School
Elk Gove, IllinoisAA - Criminal Justice
Florida Technical College
Orlando, FLSkills
- Public Safety & Security
- Evidence Collection
- Customer Service
- Interpretation of Criminal & Civil Law
- Investigative Report Writing
- Data entry
- Customer relations
- Marketing
- Bilingual
- Computer savvy
- Crime Scene Investigation
- Correctional Facility Processes
- Typing Proficient 70WPM
- Juvenile Justice Processes
- Proficient Microsoft Suite
- Microsoft Excel
- Inventory management
- Report writing
- Employee training
- Data analysis
- Project management
Languages
- English, Bilingual
- Spanish, Interpreter and Translator
Timeline
Coordinator
Classic Collision Center
08.2022 - Current
Condition Report Writer
Manheim Auto Auction
03.2019 - 06.2021
Irrigation / Landscape Lead
Bailey Scapes LLC
05.2018 - 08.2019
Electrician / Laborer
Power Electric LLC
04.2017 - 05.2018
Financial Advisor/ Customer service
Freedom Financial Finance Company
09.2016 - 03.2017
Parts Specialist/ Customer Service
O'Reilly Auto Parts
05.2014 - 08.2016
Collections specialist/ Customer Service Representative
The Claims Center (JNR Adjustments)
12.2013 - 01.2015
HR Assistant/Work Study
Florida Technical College
05.2013 - 02.2014
Authorized Dealer/ Sales Associate
Metro PCS
02.2010 - 01.2012
Hs Diploma -
Elk Gove Illinois High School
AA - Criminal Justice
Florida Technical College