Roxaan Cox
Sacramento ,CA
Summary
Compassionate and dedicated healthcare professional with over 5 years of experience in patient care and medical administration. Proven ability to manage patient records, coordinate care, and support healthcare teams in delivering high-quality services. Strong communication skills and a commitment to improving patient outcomes through effective collaboration and empathy.
Overview
8
8
years of professional experience
Work History
Surgery Scheduler
SUTTER MEDICAL FOUNDATION
03.2022 - Current
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately..
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Coordinate with facilities to set up surgeries
- Assist with medical coding and billing tasks
- Procedure scheduling
Patient Service Representative
SUTTER MEDICAL FOUNDATION
11.2020 - 03.2022
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Used Epic to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Entered patient demographic and insurance data into electronic medical record system.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Took copayments and compiled daily financial records.
- Built and maintained positive working relationships with patients and staff.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Greeted and assisted patients with check-in procedures.
Medical Office Assistant
Jonathan Davidson M.D. Gastroenterology
03.2018 - 11.2020
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Used Epic to schedule appointments for doctor visits and procedures.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained a clean reception area conducive to a professional atmosphere while adhering to safety guidelines during the COVID-19 pandemic.
- Reduced patient anxiety by providing clear explanations of procedures and answering questions.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Processed medical insurance claims and payments.
Medical Assistant
Chou Wu, M.D. Hung Rogers M.D.
02.2017 - 03.2018
- Provided front and back office support for this internal medicine practice
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Scheduled appointments, verified insurance, and obtained medication authorization
- collected copayments, scanned faxed and maintained patient record
- recorded patient vitals, histories and chief complaints
- administered EKG's, injections and UA's
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Education
High School Diploma -
Brightwood College
Sacramento, CA06-2008
Skills
- Schedule coordination
- Insurance verifying
- Computer skills
- Medical terminology knowledge
- HIPAA compliance
- Patient confidentiality
- Vital signs monitoring
- Teamwork orientation
- Scheduling appointments
- EMR / EHR
- Positive attitude
- Appointment management
- Patient relations
- Medical insurance
- Appointment coordination
- CPR
- Office administration
Timeline
Surgery Scheduler
SUTTER MEDICAL FOUNDATION
03.2022 - Current
Patient Service Representative
SUTTER MEDICAL FOUNDATION
11.2020 - 03.2022
Medical Office Assistant
Jonathan Davidson M.D. Gastroenterology
03.2018 - 11.2020
Medical Assistant
Chou Wu, M.D. Hung Rogers M.D.
02.2017 - 03.2018
High School Diploma -
Brightwood College
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