Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Timeline
Generic
ROXAHNE ADAMS

ROXAHNE ADAMS

Decatur,GA

Summary

Customer-focused Certified Pharmacy Technician offering years of expertise within retail pharmacy settings. Ability to leverage superb customer service and pharmacology knowledge to increase retention, revenue and customer satisfaction.

I am in management and understanding on the customers and business strategy.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Manager Visionworks

11.2021 - Current
  • Effectively communicate with staff/management to ensure quality of work performed
  • Interact with internal resources to identify issues, respond to concerns and follow up with a satisfactory resolution in a ti mely manner
  • Increase profits steadily through effective displays and merchandising
  • Improve operations through daily supervision of staff assignments
  • Audit transactions and responsible for daily cash/credit reconciliation
  • Report daily sales goals and results to department store manager
  • Organize inventory and responsible for ordering of supplies as needed
  • Answer all incoming calls, providing product information and pricing.

Licensed Pharmacy Technician/Shift Manager

CVS Health
08.2018 - Current
  • Reduce waste in inventory and improve inventory management
  • Establish and maintain patient profiles, including lists of medications taken by individual patients
  • Order, label and count stock of medications, chemicals and supplies along with accurately entering all inventory data into the computer
  • Responsible for administering covid and flu shots
  • Collect samples for the laboratory for PCT tests and run rapid Covid tests
  • Train new employees in pharmacy daily operations
  • Ensure compliance with HIPAA, State Board of Pharmacy and OSHA regulations
  • Receive written and telephoned refill prescriptions
  • Ensure insurance claims were resolved within a timely manner
  • Provide on the job training to new hires and serve as Subject Matter Expert to current staff
  • Navigate electronic medical record to dispense the appropriate medications as needed
  • Receive and store incoming supplies, verifying quantities against invoices, and report stock needs and/ or shor tages
  • Organize medications for pharmacist to dispense by reading medication orders and prescriptions; prepared labels; calculated quantities; assembled intravenous solutions and other pharmaceutical therapies
  • Assist the Lead Pharmacist in pharmacy operations and duties assigned, as well as, preparing the pharmacy for audits by insurance companies on a yearly basis
  • Ensure that all systems are fully functional, conducting testing and configuration as needed
  • Provide technical assistance and support for incoming queries ad issues related to systems, software and hardware
  • Help health care providers and patients by greeting them in person and by phone; answering questions and requests; referring inquiries to the pharmacist.

Customer Service Associate

National Vision/America’s Best
07.2020 - 10.2021
  • Answered incoming calls, responded to inquiries and routed to the appropriate area
  • Prepared correspondence and memos, providing administrative support to staff/management as needed
  • Quality checked all documentation for accuracy and data integrity
  • Proficiently navigated through assigned systems to complete established duties
  • Monitored timekeeping and helped to manage schedule in support of accurate payroll processing
  • Managed the flow of candidates thorough the recruitment process, from scheduling interviews to bringing new employees on board
  • Managed benefits, quality checking all information for accuracy and integrity
  • Scheduled and coordinated phone interviews, onsite interviews, and candidate feedback sessions
  • Collaborated with leadership, participating in meetings for professional development and updates in organizational process
  • Managed high volume of phone calls and screened candidates for qualifications, interest, compensation and availability.

Customer Service Associate

Logisticare
01.2016 - 12.2019
  • Answered incoming calls, responded to inquiries and routed to the appropriate area
  • Managed service call and handled customer compliant and inquiry
  • Resolved with 100% customer satisfaction
  • Questioned callers to obtain the information required to determine the most appropriate course of action, with the goal of the safest best emergency resolution outcomes
  • Created and maintained logs of all calls received and prepared written reports as necessary
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing problems.

MedTeam/Certified Nursing Aide

01.2014 - 12.2014
  • Ruby Tuesday/Server/

Education

Bachelors Degree - Business Administration and Healthcare

Colorado Technical University
Colorado Springs, CO

Associates Degree - Healthcare Management

Martinsburg College

Healthcare Administration

Ultimate Medical Academy
Clearwater, FL
10.2016

Skills

  • Operations Management
  • Workforce Management
  • Business Administration
  • Complex Problem-Solving
  • Schedule Preparation
  • Expectation Setting
  • Negotiation
  • Staff Management
  • Key Performance Indicators
  • Customer Relationship Management (CRM)
  • Verbal and Written Communication
  • Team Leadership
  • Budget Control
  • Sales Techniques
  • Performance Evaluations
  • Time Management
  • Word Processing
  • Transcribing Documents
  • Document Scanning
  • Data Collection
  • Data Processing
  • Microsoft Office Proficiency
  • Information Verification
  • Medicaid Knowledge
  • Medical Terminology
  • Customer Relationship Management
  • Coverage and Authorizations
  • Collaborative Relationships
  • Patient Rapport
  • Documentation and Reporting
  • Documentation
  • First Aid/CPR
  • Interpersonal Communication
  • Computer Skills
  • Organizational Skills
  • Written Communication
  • Customer Service
  • Customer Relations
  • Remote Office Availability
  • Client Relationship Management
  • Workflow Management Tools
  • Resource Management
  • Team Development
  • Risk Assessment
  • Business Development
  • Upselling
  • Order Processing
  • Product Sales
  • Sales Development
  • Promotional Support
  • Inventory Control
  • Payment Processing
  • Customer Needs Assessment
  • Data Analytics
  • Supply Ordering
  • Quality Assurance
  • Accurate Money Handling
  • Process Improvements
  • Performance Reviewing
  • Inventory Controls
  • Training and Mentoring
  • Relationship Building
  • Cash Handling
  • Interpersonal Skills
  • Schedule Management
  • Decision-Making
  • Energetic and Enthusiastic
  • Punctual and Reliable
  • Handling Customer Complaints
  • Flexible Schedule
  • Opening and Closing Procedures
  • Staff Training and Onboarding
  • Delegating Work
  • Mentoring and Coaching
  • Tech-Savvy
  • Claims Review
  • Claims
  • Data Entry
  • Customer Communication
  • Scheduling
  • Appointment Scheduling
  • Phone and Email Etiquette
  • Customer Service Management
  • Evidence Gathering
  • Collecting Evidence
  • Laboratory Testing
  • Evidence Processing
  • Log Updating
  • Workflow Management
  • Invoicing Support
  • Needs Assessment
  • Process Automation
  • Digital File Organization
  • Document Control
  • Recordkeeping Skills
  • Data Logging
  • Workflow Coordination
  • Benefit Coverage
  • Records Maintenance
  • Patient Referrals
  • Effective Communication Skills
  • Pharmacology
  • Medical Coding
  • Issue Research
  • Patient Scheduling
  • Understanding of Medical Terms
  • Authorizations
  • Customer Surveying
  • Client Support
  • Sales Team Leadership
  • Recruitment
  • Sales Tracking
  • Marketing
  • Budget Development
  • Account Acquisition

Accomplishments

  • Achieved Result by introducing Software for Type tasks.
  • Achieved Result through effectively helping with Task.
  • Documented and resolved Issue which led to Results.
  • Achieved Result by completing Task with accuracy and efficiency.
  • Supervised team of Number staff members.
  • Collaborated with team of Number in the development of Project name.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • I am a member of the National Society of Leadership & Success ( NSLS)

Certification

Time Management # Analytical & Critical Thinking # Customer Service # Strategic Relationship- Building Teamwork & Collaboration # Medical Billing # Electronic Health Records # Medical Terminology Accounting# Quality Control & Assurance # Communication Skills # Policies and Process Data Entry # Marketing# Scheduling # ICD-Coding # Policies and Process

Affiliations

Professional Development # Administrative Support #Client Relations # Leadership EMR Systems Medical Records CPT Coding Pharmacy Technician Experience ICD-10 Medical Coding Medical Scheduling Certifications and Licenses Pharmacy Technician Certification Pharmacy Technician License

Timeline

Manager Visionworks

11.2021 - Current

Customer Service Associate

National Vision/America’s Best
07.2020 - 10.2021

Licensed Pharmacy Technician/Shift Manager

CVS Health
08.2018 - Current

Customer Service Associate

Logisticare
01.2016 - 12.2019

MedTeam/Certified Nursing Aide

01.2014 - 12.2014

Bachelors Degree - Business Administration and Healthcare

Colorado Technical University

Associates Degree - Healthcare Management

Martinsburg College

Healthcare Administration

Ultimate Medical Academy

Similar Profiles

CREATE PROFILE
ROXAHNE ADAMS