Summary
Overview
Work History
Education
Timeline
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ROXAN TORIBIO

Elmhurst,NY

Summary

Career Summary: A highly talented customer service professional with experience working in fast pace environments demanding strong organization, technical and interpersonal skills

Overview

12
12
years of professional experience

Work History

Server

The Mutton Country Club
Glean Oaks, New York, New York
07.2018 - Current
  • Arranged and prepared tables for customers to offer memorable experiences to guests
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Checked over 21 daily IDs to verify ages and uphold NY liquor laws

Bartender/Mixologist

Long Island Country Clubs
Long Island, New York, New York
03.2018 - Current
  • Mix ingredients such liquor, soda, vodka, tequila, bitters to prepare cocktails and other mix drinks
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Developed drink menu with creative cocktails, contemporary wines and craft beers.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.

Guest Service Agent

THE CHATWAL, a Luxury Collection Hotel
New York, NY
09.2019 - Current
  • Meeting and greeting guests in the lobby
  • Record daily occupancy and rate totals
  • Responsible for registering guests on the hotel rewards program and issuing accompanying vouchers and complimentary items
  • Run the settlement process for credit card transactions daily and record revenue

Front Office Supervisor

CACHET BOUTIQUE NYC
New York, NY
04.2017 - 08.2019
  • Trained staff of 6 in front office procedures including cash handling and customer service
  • Completed payroll for front desk staff on a weekly basis
  • Coordinated and made schedule changes to accommodate the needs of property
  • Improved customer service and streamlined reservations procedures

Education

Bachelors - Science of Nursing

Far Eastern University
Manila, Philippines

Timeline

Guest Service Agent

THE CHATWAL, a Luxury Collection Hotel
09.2019 - Current

Server

The Mutton Country Club
07.2018 - Current

Bartender/Mixologist

Long Island Country Clubs
03.2018 - Current

Front Office Supervisor

CACHET BOUTIQUE NYC
04.2017 - 08.2019

Bachelors - Science of Nursing

Far Eastern University

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ROXAN TORIBIO