Roxana Andrade
Rosharon,TX
Summary
Highly-qualified Senior Human Resources Generalist with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, team members, and vendors to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
16
16
years of professional experience
Work History
Senior Human Resources Generalist
CBSL Transportation Services
05.2019 - Current
- Responsible for development, implementation, support, and administration of company policies and procedures for Pasadena terminal
- Support company’s daily operations in all areas of HR including but not limited to recruiting, on-boarding, benefits administration, FMLA and leave of absence management, personnel records, performance management, investigations, disciplinary process, exit interviews and process, coaching managers on implementation of policies and procedures, maintain knowledge and up to date with employment laws and HR best practices
- Sustain communication with all levels of employees to maintain and continue to build relationships within organization
- Developed strategies to increase employee satisfaction and reduce turnover
- Resolved employee complaints and grievances successfully through mediation and collaboration
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations
- Fielded employee inquiries related to insurances, retirement plan, vacation, sick leave, and employee assistance
- Analyzed and reported on employee turnover rates to determine root causes and make recommendations for improvement
- Support payroll processing and benefits to compensate employees
- Developed and maintained positive relationships with external vendors, insurance providers, and benefits administrators to establish trust and rapport
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures
- Administered employee benefits programs and coordinated yearly open enrollment
- Collaborated with managers to identify and address employee relations issues
- Assisted with writing job postings and job descriptions for boards
- Developed and implemented onboarding and orientation programs for new employees
- Created and delivered HR training sessions to staff, managers and executives
- Developed and monitored employee recognition programs
Customer Financial Services Manager
Auto Nation
03.2017 - 05.2019
- Supported Finance department by contracting vehicle purchases and leases
- Managed CIT and deal approvals; analyzed structural elements of deals to secure best approvals for customers
- Reviewed documentation processes and procedure; submitted credit applications, warranties, and cancellation requests
- Collaborated with lenders, product vendors, and customers
- Facilitated comprehensive, individual – based customer service
- Generate revenue and expanded sales reach, marketed finance products and warranties
- Ensured and enforced compliance with industry standards and regulation
Area Human Resources Administrator (AHRA)
Sonic Automotive
12.2007 - 08.2016
- Applied leadership as primary HR liaison and advisor for assigned region; managed associates
- Coordinated comprehensive logistics, recruiting, processed background checks, onboarding using UltiPro HRIS, I-9 verification's, and drug checks
- Spearheaded annual Associate Satisfaction Index (ASI) survey, leave of absence management, and HRIS associate record management
- Generated responses to filed unemployment claims
- Guided management on disciplinary response, termination procedure, and annual performance appraisals
- Assisted Director of Human Resources with investigations and addressing complaints
- Mastered and expanded exceptional, top quality organizational, interpersonal, and adaptable skills needed in demanding, confidential environments
- Administered employee status changes, biometric screenings, and flu shots
- Led monthly benefit orientation meetings and corporate office coordination; maintained comprehensive oversight of annual open enrollment period.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Updated HR database with new employee information, changes in benefits, and other details.
- Developed and implemented onboarding and orientation programs for new employees.
Education
Bachelor of Science - Business Administration
DeVry University
Houston, TX05.2007
Skills
- Process Improvement Recommendations
- Building Morale
- Employee Engagement and Retention
- Benefits Administration
- Team Building
- Recruiting
- Complex Problem-Solving
- Performance Management
- Employee Onboarding
- Employee Relations
- File and Records Management
- Microsoft Office Suite
- Event Management
- Benefits and Compensation
- HRIS Systems
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Senior Human Resources Generalist
CBSL Transportation Services
05.2019 - Current
Customer Financial Services Manager
Auto Nation
03.2017 - 05.2019
Area Human Resources Administrator (AHRA)
Sonic Automotive
12.2007 - 08.2016
Bachelor of Science - Business Administration
DeVry University
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