Roxana Andrade
Houston,Texas
Summary
Hard-working professional with 14+ years of experience and a proven knowledge of customer communications and customer service. Aiming to leverage my skills to successfully fill the Coordinator role at your company.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Texas Department of Motor Vehicles
02.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Chief Deputy/Assistant Administrator
Nacogdoches County Vehicle Registration
07.2007 - 01.2022
- Processes incoming and outgoing mail
- Reviews and balances daily reports
- Prepares deposits daily
- Prepares daily title reports
- Prepares weekly registration reports
- Issues refund checks
- Assist with vehicle registration, title transfer and paperwork
- Assist automobile dealers both in state and out of state on title transfer and paperwork
- Monthly sales tax reports
- Answers telephone inquiries
- Assisted with employee onboarding process, providing new hires with necessary resources for success in their roles.
- Handled sensitive information discreetly, maintaining confidentiality of personal data and proprietary business documents.
Hotel Front Desk Clerk
Holiday INN Hotel & Suites
01.2014 - 01.2016
- Monitored reservations to track incoming parties and special events
- Arranged special accommodations for guests to maintain optimal satisfaction
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues
- Secured guest valuables in main safe or individual boxes
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Input customer data and made immediate updates to reflect room changes
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members
Education
High School Diploma -
Nacogdoches High School
Nacogdoches, TXSkills
- Inventory replenishment
- Welcoming guests
- Multi-line phone systems
- Office management skills
- Cash handling
- Bilingual in Spanish and English
- Client support
- Staff development and training
- Employee onboarding and training
- Licensed military driver
- Firearms carry license
Timeline
Customer Service Representative
Texas Department of Motor Vehicles
02.2022 - Current
Hotel Front Desk Clerk
Holiday INN Hotel & Suites
01.2014 - 01.2016
Chief Deputy/Assistant Administrator
Nacogdoches County Vehicle Registration
07.2007 - 01.2022
High School Diploma -
Nacogdoches High School
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