Summary
Overview
Work History
Education
Skills
Timeline

ROXANA APPIAH-TWUM

Garland,TX

Summary

I would like to grow and gain professional experience, learn, and apply skills known by the members of the team additionally; I would like to focus and emphasize my bilingual skill.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am looking for the opportunity to gain experience and race to the top.

Overview

20
20
years of professional experience

Work History

Payment Poster

Post Acute Medical
07.2022 - Current
  • Managed large volumes of data efficiently and with great care on daily basis.
  • Stayed informed of industry changes and updates by participating in relevant training sessions, utilizing new knowledge to enhance job performance.
  • Communicated effectively with others through active listening and dynamic interpersonal skills.
  • Supported audits by providing detailed records of all posted payments and adjustments upon request.
  • Print, pull and post from check batches received from different finance department in to the practice management system. post all payments from patients and various insurance companies withing a set turn around time. complete task accurately, meet monthly closing deadline set by company, balance all posted batches by generating a batch summary, report and review valences.
  • Maintained compliance with HIPAA regulations while handling sensitive patient information during payment posting tasks.
  • Contributed to the reduction of aged accounts receivable by prioritizing oldest outstanding balances for follow-up action.
  • Reduced payment discrepancies through meticulous attention to detail in data entry and reconciliation.

Administrative Support Assistant

PREMIER MENTAL HEALTH
04.2018 - 10.2022
  • Handled scheduling, benefits, prior authorizations, faxes, medical records, answered calls, responded to emails and text messages, and provided support to doctors and patients.
  • Safeguarded confidential information by maintaining organized filing systems for both physical and digital records.
  • Contributed to a positive work environment by offering friendly assistance to colleagues when needed, promoting teamwork within the office setting.
  • Managed high-volume phone lines, directing calls to appropriate personnel and ensuring prompt customer service.
  • Contributed to overall company success by consistently demonstrating a strong work ethic and dedication to achieving organizational goals.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Front Desk Receptionist

DALLAS FAMILY MEDICINE
03.2018 - 07.2022
  • Answered patient calls, checked patients in and out, handled upset patients, promoted to assistant manager, oversaw front desk staff, made schedules, coordinated lunches, promoted to referral/PA coordinator, handled prior authorizations, sent referrals, verified insurance, assisted manager with HR and IT matters, and called on AR for COVID.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Completed data entry and filing to keep records updated for easy retrieval.

Data Entry

4C-HEALTH CARE
01.2016 - 01.2018
  • Performed data entry for 4 hospitals and sent claims to insurance companies.
  • Created and maintained data entry logs to track data entry activities.
  • Completed accurate and timely data entry.
  • Completed time-sensitive data entry requests.
  • Performed data entry, filing, copying and faxing.
  • Followed data entry protocols, rules and regulations.
  • Performed data entry with speed and accuracy.

Medical Claims Billing

APRIMA HEALTHCARE
08.2013 - 04.2016
  • Billed medical claims, called on AR, answered calls, collected on past due balances, and ran monthly reports.
  • Reduced claim denial rates by accurately interpreting and applying policy guidelines and benefit coverage limitations.
  • Optimized collection efforts by developing comprehensive aging reports that prioritized high-risk accounts.
  • Reduced delinquent accounts by consistently following up on past-due invoices and establishing payment plans with clients.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Posted and adjusted payments from insurance companies.

PIP Claims Analyst

THE LAW OFFICE OF BEN ABBOTT
11.2011 - 07.2013
  • Oversaw PIP insurance claims, receptionist duties, and recycling collection.
  • Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
  • Provided superior customer service during high-stress situations by empathetically addressing concerns and resolving issues quickly.
  • Reduced turnaround time for claim resolution through proactive follow-ups with involved parties, including medical providers and law enforcement officials.

Assistant Manager

FIESTA MART INC.
08.2004 - 04.2016
  • -MEAT DEPARTMENT
  • Handled customer service, served customers the meat the customer asked for ask for.
  • Assisted in inventory management, ensuring accurate stock levels and reducing product waste through timely rotation.
  • Supported department manager in setting performance goals, leading to improved productivity and overall success of the team.
  • -CASHIER
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • -PAYROL
  • Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Responded to employee inquiries to provide information regarding payroll deductions and related issues.
  • Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.
  • -ASSISTANT MANAGER
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

ALUMNI -

DALLAS COMMUNITY COLLEGE, Dallas, TX

ALUMNI -

LAKEVIEW CENTENNIAL HIGH SCHOOL, Garland, TX
02.2006

Skills

  • Organized, motivated and fast learner
  • Effective communication skills
  • HIPAA Compliance
  • Accurate data entry
  • Insurance Verification
  • Payment Processing
  • Medical billing knowledge
  • Batch total recording
  • Bilingual -read, speak and write Fluent English and Spanish
  • Type 60 wpm

Timeline

Payment Poster - Post Acute Medical
07.2022 - Current
Administrative Support Assistant - PREMIER MENTAL HEALTH
04.2018 - 10.2022
Front Desk Receptionist - DALLAS FAMILY MEDICINE
03.2018 - 07.2022
Data Entry - 4C-HEALTH CARE
01.2016 - 01.2018
Medical Claims Billing - APRIMA HEALTHCARE
08.2013 - 04.2016
PIP Claims Analyst - THE LAW OFFICE OF BEN ABBOTT
11.2011 - 07.2013
Assistant Manager - FIESTA MART INC.
08.2004 - 04.2016
DALLAS COMMUNITY COLLEGE - ALUMNI,
LAKEVIEW CENTENNIAL HIGH SCHOOL - ALUMNI,

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ROXANA APPIAH-TWUM