ROXANA ARIAS
San Diego,CA
Summary
Experienced Kohl’s manager with a strong background in team leadership, customer service, and operational efficiency. Skilled in managing financial transactions, driving customer loyalty, and educating clients on programs and services. Proven ability to lead teams, meet sales goals, and improve workflows. Strong focus on client relations, operational management, and fostering a collaborative work environment.
Overview
9
9
years of professional experience
Work History
Merchandising Supervisor
Kohls Department Store
Encinitas, CA
11.2023 - 04.2025
- Led a team of associates to optimize store operations and maintain a high level of customer service, consistently achieving customer satisfaction goals.
- Developed and implemented targeted merchandising strategies, increasing sales and improving the overall customer shopping experience.
- Educated customers about the Kohl’s Credit Program, effectively communicating the benefits to drive customer loyalty and program sign ups.
- Actively engaged with customers, addressing their needs, providing product knowledge, and ensuring a positive shopping experience.
- Built strong, trust based relationships with customers through personalized recommendations and attentive service.
- Coached and mentored sales associates to meet and exceed sales and credit goals, providing ongoing training and feedback.
- Handled customer inquiries, complaints, and returns with efficiency, ensuring prompt issue resolution and exceeding customer expectations.
Operations Supervisor
Kohls Department Store
Balboa , CA
06.2016 - 11.2023
- Oversaw daily store operations, ensuring tasks were completed on time and met high standards of service quality.
- Managed financial transactions, including register balancing, cash handling, and auditing to ensure accuracy in records and cash flow.
- Developed strong customer relationships by offering tailored product recommendations and promoting Kohl’s credit programs.
- Educated customers on Kohl’s Credit Program benefits, driving program enrollments and enhancing the shopping experience.
- Coached and mentored associates on program benefits, promoting team engagement, and enhancing their ability to drive customer loyalty.
- Led a team to efficiently process online orders and ensure timely merchandise unloading, maintaining high stock levels.
- Prepared reports for management, providing data driven insights to improve store performance, operational processes, and customer satisfaction.
Education
High School Diploma -
Great Mills High School
Great Mills, MD06-2008
Skills
- Fostering client trust and loyalty
- Leadership and team development
- Client relationship building
- Customer Service Excellence
- Communication and Engagement
- Sales strategy development
- Effective communication skills
- Attention to detail
- Multitasking abilities
- Verbal and written communication
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Merchandising Supervisor
Kohls Department Store
11.2023 - 04.2025
Operations Supervisor
Kohls Department Store
06.2016 - 11.2023
High School Diploma -
Great Mills High School
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