Roxana Arteaga
Las Vegas,NV
Summary
Versatile and results-driven professional with 18 years of experience in operations coordination, logistics support, and customer service at MGM Grand Resorts International. Proven ability to manage complex workflows. Adept at problem-solving, and enhancing guest experiences, leveraging strong communication, leadership and bilingual skills. Recognized for streamlining operations and training staff, ensuring seamless collaboration across departments in high-pressure environments.
Overview
20
20
years of professional experience
Work History
Status Board
MGM Grand Resorts International
02.2007 - Current
- Monitor and update room status information to ensure accurate communication between housekeeping and front desk.
- Maintain real-time updates on room availability, occupancy status, and maintenance requirements.
- Collaborate with multiple departments to ensure smooth hotel operations and prompt resolutions of guest issues.
- Train new staff on status board procedures, enhancing team efficiency and accuracy.
- Successfully managed high-volume periods by streamlining communication strategies.
Medical Billing Specialist
Nevada Pain Management
04.2005 - 01.2007
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Identified and resolved patient billing and payment issues.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Collected payments and applied to patient accounts.
- Precisely evaluated and verified benefits and eligibility.
Education
High School Diploma -
Las Vegas High School
Las Vegas, NV05-2001
Skills
- Detail-oriented with excellent record-keeping abilities
- Proficiency in Excel for data tracking, reporting, and analysis
- Strong communications and coordination management
- Skilled in Microsoft Teams for effective teamwork across shifts
Data Management & Reporting
Communication & Collaboration
Leadership & Decision-Making
- Trusted to manage operations in the absence of managers, particularly during late shifts Great multitasking and time management
- Proven ability to resolve issues and exceed guest expectations during evening and overnight hours
- Adaptable to various schedules and fast-paced environments
- Fluent in English and Spanish (spoken & written)
Customer Service Excellence
Flexible Availability
Bilingual Communication
Timeline
Status Board
MGM Grand Resorts International
02.2007 - Current
Medical Billing Specialist
Nevada Pain Management
04.2005 - 01.2007
High School Diploma -
Las Vegas High School
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